New answers tagged usability-study
I think the SUS has more value as a benchmark that you set for the product and try to improve on, rather than compare against a competitor's product. This is because different products will have different strengths and weaknesses, and the SUS just doesn't provide enough detail for you to make in-depth analysis. If there's anything that seems to be a ...
Also look here: CASSM and cognitive walkthrough: usability issues with ticket vending machines. It's a "cognitive Walkthrough, to identify usability issues underlying the use made of two London Underground ticket vending machines."
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