New answers tagged usability-study
I agree with nadyne's answer that you should consult with a lawyer regarding proprietary information regarding the organization and NDA. However, I'd also add that users should sign a usability test consent form. This will be necessary if you are recording the session (audio and/or video). The form should include how the participant's data will be used, ...
It is really difficult to do a comparison study between different websites because there are so many variables that affect the end result. However, if you are looking for general areas to work with, I would suggest the high level metrics like task completion rate, SUS scores and NPS scores to compare, and then use it to highlight areas of similarity or ...
I won't use remote testing for mobile apps, because: Hardware need to be good enough to handle simultaneously one consuming app (screen grabbing and video saving) and your test app. Streaming isn't possible or only in WiFi conditions. You need enough disk space / SD space. That narrows your testable smartphones down to premium phones with mostly huge ...
personally i prefer guerrilla usability testing aka cafe testing, where you approach people in cafes (when they aren't busy) and offer them a coffee in exchange for their time.
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