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Find some representative users and 'test' it on them (watch them using your tasks on your site) - you'll learn a lot.


Where to Start? As the comment above asked, how do you know there are usability issues? Why is a redesign necessary? Are there new requirements or are the old ones not being met? Is there any data/user feedback at all to suggest known problems or desired new features that you can start with? Is there any existing customer feedback mechanism (if not are ...


You can't fix what you don't know is broken. As you state, your intimacy with the product means you're likely not an unbiased critic. So, as for where to start, find out what doesn't work for your audience. Start with some questionnaires or interviews or surveys. Talk to the support desk to see what questions they are asked the most. Find out if there is a ...

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