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I lead a team of one doing exactly this, and my title is ... User experience! My vision is the following: to grow the real UX component so that our products and services require as little documentation and training as possible. Note: this wasn't the title I chose but how it was created. Some organizations have less flexibility in how titles are created. ...


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This could be considered as falling into the realm of Customer Experience. CX is not limited to these activities of course. I see no harm in bringing UX and CX together, while training and documentation are methods of increasing customer engagement and improving the customer experience. I also don't think a CX group needs to exist only in large orgs, ...



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