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I lead a team of one doing exactly this, and my title is ... User experience! My vision is the following: to grow the real UX component so that our products and services require as little documentation and training as possible. Note: this wasn't the title I chose but how it was created. Some organizations have less flexibility in how titles are created. ...


This could be considered as falling into the realm of Customer Experience. CX is not limited to these activities of course. I see no harm in bringing UX and CX together, while training and documentation are methods of increasing customer engagement and improving the customer experience. I also don't think a CX group needs to exist only in large orgs, ...

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