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This could be considered as falling into the realm of Customer Experience. CX is not limited to these activities of course. I see no harm in bringing UX and CX together, while training and documentation are methods of increasing customer engagement and improving the customer experience. I also don't think a CX group needs to exist only in large orgs, ...


2

Training is not what it used to be The practice of app training is undergoing big changes: The past: app training was people-based. A trainer would conduct a class or a one-on-one session to train users. Today: training is multi-modal, involving app design, self-service materials, self-administered qualification, and sometimes in-person training. ...


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Regardless of how the training team is structured within your organisation, their interaction with UX designers come from the insight and access they have to users, and their understanding of the context in which the application is being used. Therefore, there should be a clear channel of communication and feedback from the training team/personnel to the UX ...


1

Actually no. Most courses in my experience around User Experience are for people who want to learn or become proficient User Experience professionals. A good way for a product manager to learn about User Experience is to be part of a group that receives in-house training at the company they work for. This way they can get an overview and understanding ...



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