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This could be considered as falling into the realm of Customer Experience. CX is not limited to these activities of course. I see no harm in bringing UX and CX together, while training and documentation are methods of increasing customer engagement and improving the customer experience. I also don't think a CX group needs to exist only in large orgs, ...


4

I'm going to recommend 3 books for you. Don't Make Me Think is a very brief (each page is like a paragraph), funny introduction into the UX mantra. It gives you a more holistic view of the people using your product, instead of focusing narrowly on just the product itself. You can read this book in one short afternoon. The Inmates are Running the Asylum is ...


2

I think you have to tailor your education/training to the type of job and organization you are looking to join. As far as I can see, there are three essential elements: Ability - if they are paying you to do a job, then they need to be confident that you have the skills and knowledge Experience - if you are not working on a standard project or just ...


2

Training is not what it used to be The practice of app training is undergoing big changes: The past: app training was people-based. A trainer would conduct a class or a one-on-one session to train users. Today: training is multi-modal, involving app design, self-service materials, self-administered qualification, and sometimes in-person training. ...


1

Regardless of how the training team is structured within your organisation, their interaction with UX designers come from the insight and access they have to users, and their understanding of the context in which the application is being used. Therefore, there should be a clear channel of communication and feedback from the training team/personnel to the UX ...


1

Actually no. Most courses in my experience around User Experience are for people who want to learn or become proficient User Experience professionals. A good way for a product manager to learn about User Experience is to be part of a group that receives in-house training at the company they work for. This way they can get an overview and understanding ...


1

Not all developers are as sensitive to UX (they might have other qualities). My advice: Harvest on the UX skills that might already be present: Identify those developers that have a sense for it, recognize them and encourage them to speak up in their team. Grow and maintain a UX checklist that everybody can apply. Don't try to cover all UX mistakes, ...



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