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Training is not what it used to be The practice of app training is undergoing big changes: The past: app training was people-based. A trainer would conduct a class or a one-on-one session to train users. Today: training is multi-modal, involving app design, self-service materials, self-administered qualification, and sometimes in-person training. ...


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Regardless of how the training team is structured within your organisation, their interaction with UX designers come from the insight and access they have to users, and their understanding of the context in which the application is being used. Therefore, there should be a clear channel of communication and feedback from the training team/personnel to the UX ...



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