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Removing steps removes complexity, it does not simplify the process. If the process you're creating is complicated, making it go from 7 steps to 5 may not fix the issue. I used to believe the same, that removing steps is the best practice, but it isn't always the case, especially in complex user transactions. There are a few things worth considering: Are ...


Google Scholar search for "haptic klm" came up with these updates to KLM: FLM (fingerstroke level model) The traditional Keystroke-Level Model (KLM) was not applicable to predict the task performance in the touch-sensitive user interface. This case study thus proposed Fingerstroke Level Model (FLM), and analyzed the inter-network mirroring game - ...

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