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It's usually separated, and on the right Reasons: It's separated because it's not part of the scale range. One of the benefits of the Likert Scale is its ability to visually lay out a gradient/range of values for a user (good-to-bad, mild-to-intense, etc). The "no answer" option is not part of this gradient, so it should be separated to preserve the ...


Jeff Sauro published a paper in the Journal of Usability Studies on a new survey he has created. In the paper, he has a good summary table of the surveys currently in use. SUPR-Q: A Comprehensive Measure of the Quality of the Website User Experience

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