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I think the answer needs to be tailored to the type of users and applications you are designing the survey for, but generally there would be three different things to keep in mind: Frequency of usage, as this can determine whether there are set patterns or behaviours the users might be familiar with. Complexity of usage, as this can vary depending on the ...


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I did my master's thesis on Emotional Design with Prof. Pieter Desmet in TUDelft. He has several methodologies including the Premo http://studiolab.ide.tudelft.nl/studiolab/desmet/premo/ I am sure Pieter's work and related references will help you a lot with this. For my project, I used more quantitative methods based on the need of the research. Very ...


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Some general pointers (not sure about the literature that is out there) and hopefully people can build on some of the things I have listed here: Usability Testing If you are talking about a usability test then you should be focusing on goals and tasks first and understand the success rate. I suspect that people's emotions would be affected by how usable ...


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I don't think you have a UX issue here as you already solved that. It's more of a UI problem with the flatness of your design. There is no affordance here. Am I supposed to tap or click on N/A... You see what I mean? Make them look like you should touch them. If its a survey I would also consider to definitely NOT pre-select anything as you showed in your ...


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how about having a check mark and a cross next to the yes and no to make it more visually understandable. is there's a certain reason to use yes,no,n/a in that particular order? is it a best practice? there might be a tendency to get more 'yes' responses.


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I think that @Michael Lai's answer covers the approach well from the methodology perspective. Therefore, I will just add a recommendation to use specialized online survey services instead of general purpose CRM or database systems. For example, you may consider the following online survey services: SurveyMonkey (http://www.surveymonkey.com) mySurveyLab ...


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Generally speaking, there are 3 main types of data analysis- comparison, transition and composition. For comparisons, Bar and Column charts are the best. For transitions, Line and Area charts work well. For compositions, Pie charts work well. This infographic further explains when to use which chart: ...


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You say that these features came from "our team, based on other user needs they have seen in the past." This makes sense, coming up with solutions to problems someone has witnessed, rather than solutions to problems someone imagines. Or, worse yet, features that seem cool. If it were me, I'd verify that those problems exist by observing users as they ...



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