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Format of the survey should be emphasized on getting more information about attributes of the users, rather than just getting some opinions. Your questions should always be focused on getting the basic information like "how do they get their tasks accomplished?", "What are their pains and frustrations?". Surveys just asking opinions are of no-use, as users ...


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I don't think a free text field will work: It takes a lot of effort by the user to formulate a meaningful, detailed response, and they are unlikely to put that effort into a survey just to get a coupon. You would probably get brief, very general answers like "I'm here to place an order" with this, too. Even if they did put in useful answers, it would ...


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You seem to be implying that you will be surveying current users for the current system, and this is likely to be problematic beyond the mere appropriateness of the survey questions. A basic principle in research (which is what you are doing) is that, for a valid comparison of two things, everything else has to be the same other than what you are comparing. ...


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Do you need too much information from the user to get in contact? If so, be careful on asking all of it at first before giving them more information about your business and product. Are you creating a landing page to validate a startup product/service to be developed? If so, in my tests we did offer articles which explains more about it to people who did ...


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Officially, no, you can request what you want, when you want it. However, if you adopt the idea that you can request contact information up front, you'll likely get a lot more false information. People don't want to enter their data unless they want to be contacted. If they haven't yet taken your survey, they don't yet know if they want you to contact ...



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