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If it's possible to ask context-based questions, ask this: Thanks for participating in our survey. Please pick which of the two sites you'd like to help us evaluate: [www.website.com] [www.website.co.uk] And adjust the second link to be whatever the local domain extension is. Ideally you'd randomize the position of both links too, because some ...


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Have a look at 'Study: How Searchers Perceive Country Code Top-Level Domains' on Moz.com. Author Eli Schwartz presents some successful approaches to really get at 1. whether users are aware of general TLDs, 2. do users see a particular TLD (.edu specifically) as more trustworthy, 3. can users identify a particular location by the ccTLD used, and 4. can users ...


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The problem with this kind of issue is that I suspect you would get different answers from different parts of the globe. I suspect (and this is just a suspicion - I have no evidence for this) that populations with US trade interests may favor the .com suffix as it is considered a larger 'global' entity rather than just confined to their country whereas ...


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If at all possible I'd try and observe actual behaviour, rather than ask a question. Because people suck at predicting their own behaviour. For example run a remote usability test with mocked up a google search result around your topic with a mix of .co.uk & .com (or whatever) company names/URLs and see which is clicked most. You also have to remember ...


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User research is quantitative/qualitative and attitudinal/behavioural . The decision of when to use which UX research method depends on your product stage as well as the factors listed by you. As you already have a significant amount of active users, my first question would be - What app analytics do you already have about the app usage? This falls in the ...


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Just to add, I know the examples you provided were just shorthand quick examples but make sure in implementation you avoid shifting the blame onto the user. Did we fix your issue? If I were using an application and something went wrong due to an overloaded backend, poorly implemented code, or incompetency of an employee and I was forced to put in a ...


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I think the question you may ask yourself is does a closed-ended question provide you with the information you are wanting to know. The options you are presenting are YES and NO. Often the answers aren't so black and white. YES my issue was fixed, but not another issue that I had at the time. NO my issue wasn't fixed because after it was "resolved" it ...


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You're asking for a way to assess the Search on an e-commerce website, I think. And in German. These resources may help, aber alles ist in Englisch geschrieben: The Nielsen Norman group has lots of articles about search, and they back up their work with research. Have a look. It's in English. User Interface EWngineering has an article about faceted search ...


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I'm not sure what the benefit would be of going to a 3rd party environment to get generalized feedback from an unspecified population. If you product is already live, solicit user feedback and run a/b tests to learn about user preferences from those who are coming to the site. If the product is not live, get something live as quickly as possible (can be very ...



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