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If the user is searching by a particular unique identifier (and it's expected that most users would know/use these identifiers regularly), then redirecting a single result to the detail page would be acceptable. For example, if I'm searching for a user story in Rally, I expect the search to take me directly to the story if I type in US12345, but I also ...


0

One suggestion would be to group them (like you suggested) and make sure they have clear titles/names. Perhaps even thinking of them like the way some academic articles/journals are set up - they have authors, title, date, summary - basic information but the rest of the information is in a PDF. Figure out what people might want to search about the PDFs and ...


3

I've run into this issue before and I actually have a different answer. In my case, the list of items is that user's own list, so keep that in mind. I do redirect the user automatically, but include a notice at the top of the page informing the user that "There was only 1 record which matched, so you were automatically directed to it. Click Here to see ...


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I agree with the above answers in general to not do it. However, there are always exceptions. If you search in the JIRA (issuetracker) webapplication, you get the list of results, unless you directly type an issue key (in the form of PRJ-123). In that case, it would be annoying to show the list, since as a user you expect to exactly match 1 issue.


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If the application is for providing exact items for which users may know the title, redirect to the item but provide a means to show the full search results. Wikipedia does this if you search for an article with the exact name of your query unless you navigate to the full search results. This is useful because the user will most likely want to visit that ...


2

No! As a user, I may want to revise my search terms, or not be happy with the result of this action. Also, I may want to click on that "Did you mean?" link. Finally, I may be (rarely, but possibly) infected by malware. See action diagram below: Type the search term Automatically redirected Not happy with the result for any reason The best thing to do is ...


11

It also depends on the kind of search, for example if the user is searching for a customer number in a CRM. When entering that number while on the phone with a customer, the number is unique and the user expects one match. He/she will probably find the result list redundant. A partial number may return the search list for further exploration.


30

Consistency is important in UX This is a general principle but it's especially true for consumer-facing sites where users may be new or have varying levels of familiarity. In real life, when you open your fridge to start cooking you expect to see food inside. It's confusing and cognitively dissonant if you open your fridge a second time and see a stovetop ...


3

Users can't know everything As others have noted, you want the user to be in control and fully aware of their site flow. On the other hand, the system should know more about what's available than the user. That's what computers are for, right? The system knows, for example, that if they would only have changed one word in the search, they'd get 5x the ...


1

From what I looked on both sites, here's my opinion: What are filters meant to reflect? most likely filters and search are usually the same, but it may vary. For me search is what you entered first on open search bar(like google, bing, or your favourite search engine) while filter means you're filtering from existing search result. Or I also call this ...


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As has already been expressed in other answers on here, the reasons not to redirect include: The user expects to see a results page (consistent with other search operations) The user expects to be able to evaluate the results of the search The user is likely to become disoriented by the page redirect and think that the search may have failed. Google did ...


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Do not auto-redirect user. Remember to let the user have the control on your sites. Make them the ruler of your site. The user might also want to revise their search terms. As a user, when I tried to search for common items and got 1 result, I might feel something wrong with my search terms. I would tried to generalize the search terms. On another case, ...


5

I would love to say I'm 100% sure of this. But, as a user I would still expect to see the result list. I did a search, nothing in the UI is telling me that only 1 search result is found. If I am redirected right away to the only result, it my be confusing as I'm not sure if I did the search in the first place. This very however, very dependant on what ...


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Also letting the user know that there's not much useful information found is useful information. So if you don't show the search results list in case there's only one result, you may save the user some time on the one hand – but I doubt the user will actually appreciate it. The user basically doesn't know whether there's only one result – or if there's an ...


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Roger has already covered the wide range problem, and I terribly agree with his proposed solution. The brain has limits What perhaps important to emphasise to the first half of the room is that the brain has limitations, and long list are not its friend. As a very rough figure, one research has shown that around 70 of similar items (search results) is ...


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You could show a reduced set of matches in relevant categories and add a method for the user to explore more if it's of interest. This way, you show the wide range on offer, and limit the display to only a few. The user has less information to filter themselves and so it's easier to decide what's relevant - i.e. what to explore or what not to explore and ...


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I'm not quite sure what you're looking for, and I don't want to just give you a (my) opinion, but here's what I think. I think what people call "search" and what they call "filter" will vary from person to person. Search sounds like the user knows the item or its attributes. Filter sounds like the system presents a list and the user (de-)selects them. ...



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