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It depends on the user expectations. e.g. if it is clear that "Processing will start at time X and may take up to 60 minutes.", then they can set the schedule and get email when they expect it. What is probably more important is to be very clear what data is included e.g. Google Analytic graphs show a massive drop off for most recent data, with a little ...


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Your initial thoughts could be correct, but is there a way for you to test it and survey users? It's the least you could do when you are facing a problem that you cannot fix. You could ask questions about the system satisfaction of the users. If you want to tackle this in a serious way, for a commercial product, you could consider the Quis 7.0 questions. ...



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