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(what to ask to get the needs?): As some other experts previously discussed, I also believe in asking 'why'. This is not unique to UX and has been used decades ago in problem solving in general. Requirement books also highlight this and encourage practitioners to ask at least five whys in order to get to the roots of the issue (for which the customer ...


I completely agree with tohster on this issue. What a great response. I'd post this as a comment, but I don't have enough reputation yet. I've used the "S-T-P" approach, which I see as the core of tohster's solution. That is, Situation Target Proposal Situation Start with the current situation. What are you doing today? How are you doing it? What ...

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