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13

Resolve the behavioral stumbling block You make a key observation that it's hard to get users to backtrack from a specific suggestion ("I want this button!") that they are psychologically anchored on. I agree. You can use reason and charm to get a user off a fixation on a specific UX suggestion, but the effort involved in doing that can result in ...


9

This won't fully answer your question since you already included part of the answer in your question :) For the part where the user (or the client in some cases) insists on "But I WANT a BUTTON", I have some useful techniques: I re-confirm the user/client problem. I shift him/her from proposing solution to identifying the problem. This may require a lot ...


9

I've tried to solve this same question in the past. Here's my solution. Keep it short. Direct them to activities. Focus the issue with a choice: "I'm trying to do something that's not currently possible" OR "I'm doing something and the app isn't doing what I expected" Ask about activities: "What were you trying to do when things went wrong?" This changes ...


4

Firstly, and unfortunately for you, I don't think the client has unreasonable expectations. What failed is the conversation between you and the client that voices those expectations. Most likely the client didn't know what they needed to ask for, which is where your expertise is supposed to come in (as the provider of development services). I might be wrong ...


3

Your situation is one most designers/developers have gone through once (at least some kind of disagreement with a client). So don’t worry! This is a typical example of what’s so important about good communication between you and your client. Not just to get clear what your client wants, but let them be aware of where their wishes come from and what ...


3

When you wireframe first, you are defining a solution before you know what you are trying to resolve. You have to define the problem before you know how to design the solution. Hence, requirements state what a product needs, not the solution. Also are your wireframes literally ideation pieces for discussion, or are you striving towards fully functional ...


2

I'm sure this is going to upset several people but here it goes. I personally believe that this is not a user issue. A user is not going to have insightful UX requirements and this is the reason that there is a need for your expertise. Even the most educated people, which have used computers for 20+ years, struggle with computers and the internet as a ...


2

In fact, this should be written in your agreement, where you agree to provide the system design services and they agree to get you info that you require. When it comes to UX or UCD (user-centered design), requirements, including TA description, PRD and use cases are the most crucial info you can get from your employer/client. That would be the first thing ...


2

There's two issues here to address: getting a proper understanding of what the suggested change is supposed to accomplish, and avoiding resistance or frustration from the customer because "why are you asking me about the problem, when I've already told you what you need to do to fix it?". In my experience it is extremely difficult to resolve this well ...


1

I hate to sound patronising when I respond on StackExchange, but I have to say - you sound too inexperienced to be in this kind of situation with a client. You're asking questions that web developers should know (i.e. the basics of responsiveness). You're including "incorrectly" in a quote as though it's not the case. The fact is, it is incorrect, and yes ...


1

go for responsive website design. Responsive design will solve the problem that you are facing. GOOGLE responsive and you will get many articles. Read them and learn the trick.


1

There are many commonalities in the way they all influence the success of the product. User experience is as good as any other architectural concerns - be it security, performance - and in fact they cross cut. Providing a hint on security question enhances user experience of an application and has to be stopping a point before it can become a good enough ...


1

I completely agree with tohster on this issue. What a great response. I'd post this as a comment, but I don't have enough reputation yet. I've used the "S-T-P" approach, which I see as the core of tohster's solution. That is, Situation Target Proposal Situation Start with the current situation. What are you doing today? How are you doing it? What ...


1

This sounds extremely frustrating and a very old-school way of developing. Bringing in agile methodologies might just save you and your sanity. Start by working with the client about what features they want developed. This needs to include all dependencies and acceptance criteria - documented! All stakeholders (Marketing etc. ) need to sign-off these ...


1

The following depends on: Their reasons for staying quiet Are they shy & afraid of public speaking? Or busy & annoyed to be there? The culture you're in Do you have authority to ask them to do things, or will they be offended? Is there some seniority or cultural reason they might not voice concerns or ideas? How much time you have for the ...


1

this is for a student project so I am just looking for ideas on how data from all of the requirements gathering and evauations are collated, there does not seem to be a set format


1

If you are talking about creating requirements, IxD approach works well with volere requirement specification template. Hope this helps


1

There is a document that is normally being used as the reference for UX definitions of a project, someone call it interaction design document, and I know that in some firms they are calling that UX document. This document normally consists a summary of discovery action about users needs, results of design research and for example outputs of card sorting or ...


1

User Experience desigenrs work with a number deliverables but a lot of these are flexible to adapt to the variety of business goals and work methodologies. Adding to that, the UX field is shifting heavily towards business strategy, which in time will generate new types of deliverables and frameworks. That being said, there is a number of approaches used to ...



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