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You can look to some services that try to detect when a user is going to leave a site, based on their actions or elements they click on, to try and prompt when to pose your question on your site. Another thing to consider is using analytics to identify your target demographic and do some surveying. Send out emails to customers looking for their feedback. ...


Comments look quite prominent in this design. That is fine if you want to emphasize discussion around the answer, but if the answer itself is supposed to be the main point of the site, I would make the comments smaller and highlight them less--perhaps removing the gray highlight or nesting it inside the answer. If you want to de-emphasize the comments, I ...

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