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This is not a research, but a great article for input with lots of examples for progress steps: Progress trackers in web design


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Empathy and general psychology are two different approaches, that help you to understand users goals, constraints, reasoning, feelings etc. But they have a lot of overlapping and they also complement each other. I see empathy as more a skill acquired with practice, whereas general psychology is more about theories and general findings about human behavior. ...



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