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The users will likely need the information in differing orders depending on their current task. Your best option is to provide them with many different sort options that are clear and easy to select from. Also consider resetting to a common default after their session times out - returning to an awkward customized layout after a prolonged absence is often ...


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I would try this exercise. Take two of your items, and ask yourself which one is newer or more recent. Better yet, ask users! Which attribute was most important in making that decision: creation time or update time? Your example makes it sound like you are hoping to provide the user with easy access to most recently used files. In that case I would propose ...


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Delineate their options clearly As others have noted, you need to separate this in the UI. You're only creating "friction" that will inhibit your conversion rate. You have two customers to deal with in this scenario: Customer A: Just wants to place an order. Let them do it smoothly. Customer B: Wants to communicate a preference. Let them understand what ...


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In this case UX should always trump information gathering. There are plenty of indirect ways of gathering information about your users without antagonizing them. Interaction with your users should follow social rules. Just like a website should not ask more information than a person would, a website should not pretend to offer options it doesn't have. Your ...


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You can try to smooth user experience by doing following: Replace a lightbox with separate page containing detailed information about this option, call centre phone number and "back to options" navigation button. It will let users think that they are moving forward to get the desired option. Use positive wording ("can" instead of "cannot", "available by ...


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Yes, that's annoying all right, no way around it that I can think of. You could try and alleviate any annoyance on the user's part by letting them know that their desire to have option 3 available on the website has been noted, and that it may be made available in the future. Perhaps you could even give a little text field for them to comment / complain, ...


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There are a lot of discussions on-going about persuasive design. Humans interact with each other, regardless the channel of communication. Computer's interface is just one of these channels as more and more people communicate their ideas through the interface. As any communication, it could be used for the better or the worse, and you develop this point ...



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