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In my primary dayjob such projects are usual. And they are really the mess, and the experience is worth a book :) But I'll try to be short. At first accept in your mind that huge projects can't be perfect when you are alone warrior strugling. This will save your spirit from depression and months of nightmares with ugly controls and prototypes (I had). But ...

Here are a few links that might help with your research ... http://www.adobe.com/enterprise/pdfs/Forrester_Best_Prac_In_User_Exp.pdf http://www.useit.com/alertbox/user-research-methods.html http://www.useit.com/alertbox/agile-user-experience.html http://www.thinkingandmaking.com/view/agile-ux-six Hope that helps. Have a great day.

Back in '97-98 I helped a major management consulting firm launch their first intranet. We did a lot of stuff wrong, but one thing we got right was the company directory. Each employee entry included a picture, phone number, email address, office location and area of expertise. We also allowed employees to edit their own profiles. Regarding your situation ...

Before you start to work on a solution, you need to fully understand the system and truly what the issues are. There will be users with years of experience it would be worth getting their input. I would take some time to immerse yourself in the program. Perhaps get someone to give you some scenarios? I would recommend you create a survey which a large ...

Segregated processes (UX separate from UI separate from Content separate from Branding) lead to this. It's not uncommon. Good design requires a holistic approach and is why Agile and the like has become so popular. Everything effects everything and having everyone move in a direction together helps smooth that entire process out. In your situation, simply ...

Is it possible to redesign in smaller chunks. Rather than risking everything on one large redesign pick off the a quick win and get some runs on the board. It is always critical to start getting some runs on the board. If you can start showing some value being returned to the business you may be able to start pushing for extra resources and even the ...

Agree with the rest of the answers. One benefit you have with redesign is that you have and existing user base you can work with to figure out what user needs are, what they like/hate in the current system. We worked on a big redesign project and started with interviews and observing users using existing system. Observations were extremely useful since it ...

If possible, start with user research. Develop personas, scenarios and other artifacts first. This will help you discover which areas are the highest prioirty. Take a look at About Face 3 by Cooper et al. (ISBN 0-4700-8411-1) Cooper's Goal Directed design works pretty well to tackle user interaction and design projects. Also, take a look at "process" on ...

OK, so not strictly related to how to launch an intranet per se, but some of these recommendations will allow smooth transition and rapid uptake of the new intranet, which I think is tangentially relevant, yes? from How do approaches for UX differ between intranets and normal websites? there are a number of approaches or UX strategies you could employ, ...