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10

A lot depends on the purpose of the voting, but the general rules that I would follow are: Show the votes before voting: the primary purpose of the voting is the sorting the posts / options you are allowed to vote on more than one post / option there are potentially many posts / options and you don’t need someone to have read them all before they vote ...


6

Show the result after the vote has been cast. This has to do with conformity (as you briefly mention yourself). Experiments (see f.ex. Asch's experiment) has shown that people in general, are affected by what other people do and say in groups, even if they initially was thinking or knowing differently. Therefor, showing a result before the vote is cast may ...


3

Design for the workflow Some considerations: If you think the votes are helpful to users (i.e. an indication of quality is helpful as the user reads the answer), then display the count....don't make the user to vote in order to see it. If the votes are not useful (or even misleading) to users, then don't show the results just for the sake of thanking ...


2

Go the middle way and give the users the freedom. What you want to avoid is users being subconsciously influenced by the currently leadning answer(s). Consequently, hiding the intermediary results of the poll from the user seems to prevent that. However, you must not force users to vote to access the results, if they are only interested in the results, and ...


1

Since knowledge-bases and FAQs are for support, people arrive there to get questions answered. The value comes from the clarity and helpfulness of the answers given. That's why systems like Uservoice or even Amazon do a number of things, including: asking "was this helpful?" and possibly... displaying how helpful it was as a number (ie. 20 out of 27 people ...


1

If you are thinking about offering a way to change the vote then presenting a "Yes" and "No" count along with the original button may be ideal. In this case, both "Thank you for voting" and "You've found this helpful/useless" don't allow further user edit. (unless you present an "edit" "change vote" link on hover or permanently next to the count) If edit ...


1

From my experience(on a news related website), the user will prefer a link rather than be presented with a poll which they may not want to take part in. Using a link could result in a lower conversion rate, however I would surmise that the quality of data may be higher as the users have consciously decided to take part in the poll.



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