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Yes, certainly. When you draw up use cases, you should also draw up misuse cases. There is lots of research showing that they are important and should be considered, as they can reveal lots of requirements which are normally hand waived into oblivion, until someday the application is live and the misuse case happens. When doing misuse cases, you need to ...


When creating user personas you need to make sure to include the extremes. In summary, your persona should aim instead to cover all the significant extremes of user behaviour or attributes as far as they are relevant to your service. With this being said, it is also a good practice not to focus on fixing the issue but preventing it all together. If you ...

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