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Regardless of how the training team is structured within your organisation, their interaction with UX designers come from the insight and access they have to users, and their understanding of the context in which the application is being used. Therefore, there should be a clear channel of communication and feedback from the training team/personnel to the UX ...


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Training is not what it used to be The practice of app training is undergoing big changes: The past: app training was people-based. A trainer would conduct a class or a one-on-one session to train users. Today: training is multi-modal, involving app design, self-service materials, self-administered qualification, and sometimes in-person training. ...


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This is an interesting question. I think that for internal apps the training staff may be a very good place to go to to help flesh out user profiles and get an idea of how target groups have responded to other rollouts. As part of the UX team you need to know how the people are currently using the system and, yes, the training team may be useful here; and ...


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Great question, and a common design problem. There is no "right" answer here, but here's a contemporary approach: This looks like a commercial website. So, reducing cognitive friction for potential buyers is important. You likely have a large number of users who are new to the site, so providing consistent affordance in your controls (especially in a nav ...



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