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After talking with the affected users and a lot of root cause analysis it turns out that the problem was the master/detail pattern was misused in this situation. The master table contains the specific information they are looking for (and want to copy) the vast majority of the time. The details are rarely, if ever, referenced or needed. The solution was to ...


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Making an exception sounds like a bad idea. But giving the users that functionality sounds like a good idea. Is there a way you can add that functionality using a different method? So leave the expected default alone, but add a way to select the entire record. Perhaps a right-click menu option of copy field, copy record (and any other existing ...


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Your instincts in general are on point, but your implementation is a little bit wonky. The interface you have 1) moves from right to left (first select something from the right, then enter info on the left) and 2) requires a loading/unloading step that isn't strictly necessary. Here how I would redo your interface: download bmml source – ...



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