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Cross Channel Consistency is a problem that plagues many companies. There have been numerous studies and write-ups from NN/g, UX Mag and even CMO.com on the issue. I suggest checking out these links and sharing them with the team: http://www.nngroup.com/articles/cross-channel-consistency/ http://www.cmo.com/articles/2014/4/17/cross_channel_consis.html ...


Either the intent is for the information to be accessible to the general public, or not. If the goal is for contact information to be accessible to the public, spam is simply a part of life. Any public-facing organization with a web presence deals with this. It is just the cost of having your information out there. If you wish the contact list to be ...

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