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15

I've only known a few folk who've worked at Apple. These are a few things that seem relevant from what they have said: They say "no" a lot. New projects, and current projects, get killed. Even if they're fairly far along in development. They don't seem to fall into the sunk cost fallacy. Design input starts early, and carries on throughout the entire ...


9

I assume you're referencing this diagram of Garrett's. If you read Garrett's book about that diagram, you'll find that he has already aligned that diagram with another showing the stage at which strategy occurs: ...so strategy is the first step, occurring when you're determining user needs and laying out objectives.


7

Much of the mystery behind Apple’s design process is due to Apple being deliberately secretive, and sometimes even engaging in active deception. I believe this notion that they don’t do user research is part of their disinformation campaign. Perhaps the clearest publicly-available view of how Apple works is from a study by UIE on what makes a successful ...


4

If you're joining a very large organization, understanding what competition exists between different business units can be helpful. Also, try to get a good idea of who approves budgets and how decision-making happens. A common mistake many organizations make is that the budget-givers or ultimate decision-makers don't stay involved in evaluating progress ...


4

You are on the right track for sure with all your points. The one thing I have found is a very helpful first task is to write a set of Guiding UX Principles. I don't mean general best practices but principles specifically for the product or brand you are supporting. This will make you examine the product you are working on, get to know it and the people ...


4

If you have a split in the user researchers and interaction designers, and the user researchers create a deliverable (personas) and pass it on to their client (interaction designers) then they have done nothing more than pass on a piece of paper to work from - an artifact. Personas should not be an artifact. And that's where the problem is - you're working ...


4

You're approaching this the wrong way. If you want people to use a tool or a methodology, you have two real options. Force them to use it even though they don't want to. You can only do this if you have the authority to do it, and people will only use it as much as they absolutely have to. You will have to police the new policy and spend energy on ...


4

User Experience strategy is about taking the information about the user and information about the business and turning that into an approach for the User Experience. It overlaps with the role of a good Business Analysis and will often involve: Business Strategy Existing best practice / competitor reviews. Existing behavior analysis from stats and from one ...


4

If you really have limited space, I think you're on the right track. Personally, I am not a fan of the two-list approach that is shown in the answers by AndroidHustle and Louise. I find that: It takes too much space It takes too much interaction (first select the item(s), then click a button) It always takes effort to see which pane is what. There was ...


3

Here are a few links that might help with your research ... http://www.adobe.com/enterprise/pdfs/Forrester_Best_Prac_In_User_Exp.pdf http://www.useit.com/alertbox/user-research-methods.html http://www.useit.com/alertbox/agile-user-experience.html http://www.thinkingandmaking.com/view/agile-ux-six Hope that helps. Have a great day.


2

Usually for selecting out of a possibly overwhelming list I'd look into some sort of a dual list (sometimes also called list builder or accumulator). It's a user interface pattern you can see around quite often (Windows, for example, uses it to let you customize some tool bars). There are several websites to describe this pattern (can't find my old links at ...


2

One of the biggest problem with putting an argument or proposal about UX to management is the lack of an objective baseline or benchmark. For example, people like to compare between similar software products, but don't take into account of the fact that they may be designed for different types of users operating in different environment under different ...


2

I'm a UX Architect for a fortune 500 company and I have a very big portfolio to manage, so i'd firstly say this is a UX question not a Project Management question as it's a fair question to seek in a forum like this. My approach thus far. Create a UX Repository of Excellence. You running around chasing down team(s) to see what they are up to isn't going ...


2

You first have to prove that there are UX issues with their existing products, and get the time and resources to fix those, before you can justify the extra efforts to get it first-time-right on new projects. Imagine that you can present a usability test report, that proves that x% of the users are confused over a certain highly valued feature, or they ...


2

This is a case where there is a lot of miscommunication because you don't have clearly defined usability guidelines. Here is a recommended series of steps to take to ensure the guidelines are communicated and enforced by the usability practitioner. First take all the user research documents from previous iterations Define the pain points that users are ...


2

Strategy is the path between vision and execution. UX Strategy is about defining what kind of experience you want. For example Apple claims that they start with "How they want people to feel" when they start the design. Strategy then gets into a plan to get to there.. for example doing away with skeumorphic design in favor of a flat design, focussing more ...


1

The site should respond according to the authorizations set by the super user. This means that the deleted user should subsequently get "not authorized" responses from any links (s)he clicks that require the authorization that was just deleted. This should happen immediately and should not be dependent on a session time out or (re-)login. Of course any ...


1

Changes and decisions may be dictated from top to bottom, but in a good company, there is just as much information going the other way. If you're a designer, it's your responsibility to make management care about UX. They have marketing, finances, HR and development constantly shouting at them for attention and resources. If there's no voice for UX, you ...


1

Short answer: You can not Lean without having a really integrated team. Lean UX origins comes from Lean Strategy. It is a bit strange that you already have a brand new UX team already integrated to your organization. Lean Strategy generally is favor of; Low inventory and personal cost High communication with customer Really short cycles and more on ...


1

I would imagine that it would depend on the projects or vision that you'll be working on/creating. All of the above would help, but it's all pretty broad. To make an impact in your role, I think you should focus on fleshing out the answer to the problem you have been hired to solve. Work closely with the people that can help you achieve the goals you ...


1

Don't forget that Apple is also a real stickler for their Design guidelines -- after all, it's not just Apple's responsibility for your User Experience -- it's the third-party companies that have to consider how their software works in Apple's environment (and in turn, all those stores and retailers selling Apple devices, too!)


1

Given your scenario, I would present an extreme case like the $300 million button to make my point. Make sure to read the back story too, as questions might occur. This is a specific example of what @michael-lai says, with which I happen to agree. I think there is value in presenting a case where ROI dropped greatly because of bad design, and the above is ...


1

A few ideas, I hope you find them helpful: If possible, use a Wiki tool instead of spreadsheets that sit on individual's computer, drop box, or sharepoint (I use Confluence, it is great for tying into the Agile process that the company is following) If you use Confluence and JIRA together for project management, you can have the status of the Dev & ...


1

You may need to involve the interaction designers earlier in the process. Ideally, they should be involved at the beginning of the project, and should have a hand in the creation of personas. It's possible your interaction designers think your process of creating personas is flawed, or they may think they've become involved too late in the process to use ...



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