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In this case is better to use a widget that slide down, so that the user can continue his task on the current page. Lightbox are better in case you have to interrupt the user journey and redirect the user to a specific part of the website, for example a My Account section.


I'm working on an implementation of a webpage that needs to feel like a flexible web app. There are multiple forms that the user can fill out. For my purposes and users, here some assumptions (agreed on by stakeholders & SMEs, but may be overturned in user testing): Users coming to this web app know what they want to do. They are coming to complete a ...

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