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A couple of things come to mind for ways of telling users about advanced features without adding friction to the UI. 1. pop up a non-blocking dismissable message When the user performs an action that can be done using an advanced shortcut key then let them know one and only one time (unless they ask to be reminded again) 2. put all your advanced ...


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In many corporate environments, UX begins after all the requirements have been gathered and ends before any code is written. So that's a good example of how it should not be done. Alas, it's a very common model in a lot of organizations. On the front end, the problem with waiting until the product or service idea is formulated and requirements are built ...


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It begins when the idea of a product is being formed If the user experience isn't part of the discussion as soon as the org decides to pursue an idea, then you're not taking a user-first approach and you're missing opportunity. You need a UX designer, product manager, and an engineer at the table to maximize your chances of successfully answering the ...


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Not that I'm an experts so take this with a grain of salt but: Look at questions here on UX stack exchange. Try to come up with a good UX for it, then read everyone else's answers to get feedback and learn more. Start your own projects, this will force you to learn by necessity. As you run in to new problems you will come up with new solutions. Test them ...


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Interesting question and I'll be very interested to see what others have to say as well. With regards to video tutorials, an usablity study found that, most new users prefered watching the video tutorials as opposed to scanning the text.To quote the article Only a few of the users read the help. Most just watched the videos. Keep in mind that all of ...


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User experience is not limited to digital by the way. There are so many examples of user experience in the real world. You can look at how products are designed and used by people in the real world and ask yourself how can they be improved. You can also look at how people interact with spaces and how they can be improved ( how subway stations could be ...


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As you point out, different apps use different conventions for CtrlEnter vs ShiftEnter for newline vs submit. Some guidelines Make shortcuts optional. If you offer keyboard shortcuts for newline vs submit, it's best to make them optional because they are not obvious features. For example, do not depend on CtrlEnter to submit: it's best to also add a ...


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Don't cross the streams! Changing color schemes is different from outright reversal of the palette. For heat maps, color carries the principal information so reversing the color axis isn't a great idea unless you don't mind putting up with some customer confusion. If you want to migrate to a dark-light strategy you may want to evolve customers through ...


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This a great question. Taking into consideration the emotional journey is crucial to creating an exceptional experience. Anxiety and security are the two emotions you want to manage. These two are the big friction generators and often result in abandonment. The good news is both can be addressed in design. We can't eliminate all friction but we can work to ...


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User Experience is a process. This design chain is commonly called "User Centered Design". A quick visit to your favorite search engines yields many results, with slightly different flows, but here is just one example: (different examples call out different stages and names, but all to the same end goal) UX is involved in every stage and it never ends, ...


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Taking into consideration that the "Photoshop" of the common man, MS Word, uses your first example then I would highly recommend just sticking with it. There will be a far smaller learning curve. Yes, as a professional I understand that I can do everything I need with just one resize handle but I would guess that the average person is going to have a panic ...


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It’s a good thing to have needed controls nearby. It’s also a good thing to have controls always in the same place. Your colleagues are probably right about the resize handle. Although mono-directional resize works well for a text edit box like the one I’m typing in now, it usually makes sense to choose which edge or corner remains unchanged – i.e. the ...


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Multimedia learning theory Based on Mayer's multimedia learning theory, optimal understanding is achieved if the models built by our visual channel correspond to those build by our auditory channel, and the two match previous knowledge and understanding (or long-term memory models). The theory is somewhat an extension of Pavio's dual-coding theory. ...



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