Hot answers tagged intranet
15
I find just using the colors as the demarkation a bit harder to understand. You can use a vertical rule to act as a placeholder for the goal, YTD or annual, depending on the day.
Your focus should be the goal and how much over or under you are. What I mean is there is not enough value of showing the actual numbers when you are just bother to about the ...
10
I had a very similar problem recently, and did some user testing on it. The main thing that came out of it was that we should avoid colours that have a common meaning. So yellow was a bad option, and green represented 'good', not 'acceptable'.
In the end we used grey as the neutral background colour, blue as the progress for 'expectation'; green as ...
3
The less questions you ask, the better.
For personas development one should use interviews of the *ethnographic * kind (Google for it).
In these interviews the subject is encouraged to talk freely, unconstrained. This is the best way to detect their cravings and frustrations.
On the other hand, a set of preset questions implies a frame in the interviewer's ...
3
This isn't always easy and you will most likely have to adapt whatever practice you decide on to fit your specific situation. If you're unable to observe people, or you're experimenting to learn about how to capture the right information, surveys can help you gain an initial understanding.
The biggest problem with asking people why they do something is ...
3
There is absolutely no difference in usability testing an intranet site from a public web site. The questions are the same and the conventions are exactly the same on public web sites and intranet. The big difference is the target audience, which on an intranet are this group of people, instead of 30 year old males or women wanting to buy red shoes. The ...
3
My first question would be - why do you want to give the users a welcome page? Is it to give them context or some introduction/guidance/help?
On that assumption how about the following:
Design the first page after they have logged in to be the summary view of open and/or past tickets. But - the first time they log in or if there are no tickets have the ...
2
You don't say what kind of initiative it is, whether an add-on to an existing platform or something entirely new, but you will encounter complexity, so I would recommend a prototyping approach to learn about your users' needs as you progress. Similarly, you can develop your questions at each stage of the process as you learn more and your needs change.
It ...
2
Observing (even a couple of) users or having them walk you through their tasks is really valuable. You seem to be aware of it but it cannot be stressed enough. You wrote that “interviewing the user is hard” but what does hard mean in this context? It still might be worthwhile to push for some access. You will need to talk to real users for the usability ...
2
Back in '97-98 I helped a major management consulting firm launch their first intranet. We did a lot of stuff wrong, but one thing we got right was the company directory. Each employee entry included a picture, phone number, email address, office location and area of expertise. We also allowed employees to edit their own profiles.
Regarding your situation ...
2
There is a violation of consistency I think. There are controls with the same names( e.g. Home) that take users to different places in the ui and outcomes of controls (e.g. Search) are different. I am wondering if just showing one control (e.g < Organization x) to get back to the global app could work in your situation. If you are going to show another ...
1
I am mainly with Juan Lanus on this but, wanted to make some slightly different points/download.
I think one to one interviews are best, and a semi formal interview is the best format. You need to realise you will always have the 'power' and part of your job is to allow the person to have control in the conversation. This is different to many other ...
1
Since I don't have any previous experience with usability surveys of intranet sites I can't provide any specific information on that, however the popular belief is that the design goals should not differ between internal and consumer products when it comes to creating a good UX.
However, to find a variety of questions that you could use for your ...
1
Usually I agree with Benny, but this time I don't. Knowing your users personally makes a fundamental difference. Of course, you have all the tools you have for public websites (logs, etc), and you have to use most of them. But the most important is:
W A T C H Y O U R U S E R S
Watch them while they're working with the system. Watch newbies ...
1
OK, so not strictly related to how to launch an intranet per se, but some of these recommendations will allow smooth transition and rapid uptake of the new intranet, which I think is tangentially relevant, yes?
from How do approaches for UX differ between intranets and normal websites?
there are a number of approaches or UX strategies you could employ, ...
Only top voted, non community-wiki answers of a minimum length are eligible
