Tag Info

New answers tagged

0

(what to ask to get the needs?): As some other experts previously discussed, I also believe in asking 'why'. This is not unique to UX and has been used decades ago in problem solving in general. Requirement books also highlight this and encourage practitioners to ask at least five whys in order to get to the roots of the issue (for which the customer ...


1

I completely agree with tohster on this issue. What a great response. I'd post this as a comment, but I don't have enough reputation yet. I've used the "S-T-P" approach, which I see as the core of tohster's solution. That is, Situation Target Proposal Situation Start with the current situation. What are you doing today? How are you doing it? What ...


8

I've tried to solve this same question in the past. Here's my solution. Keep it short. Direct them to activities. Focus the issue with a choice: "I'm trying to do something that's not currently possible" OR "I'm doing something and the app isn't doing what I expected" Ask about activities: "What were you trying to do when things went wrong?" This changes ...


2

There's two issues here to address: getting a proper understanding of what the suggested change is supposed to accomplish, and avoiding resistance or frustration from the customer because "why are you asking me about the problem, when I've already told you what you need to do to fix it?". In my experience it is extremely difficult to resolve this well ...


12

Resolve the behavioral stumbling block You make a key observation that it's hard to get users to backtrack from a specific suggestion ("I want this button!") that they are psychologically anchored on. I agree. You can use reason and charm to get a user off a fixation on a specific UX suggestion, but the effort involved in doing that can result in ...


2

I'm sure this is going to upset several people but here it goes. I personally believe that this is not a user issue. A user is not going to have insightful UX requirements and this is the reason that there is a need for your expertise. Even the most educated people, which have used computers for 20+ years, struggle with computers and the internet as a ...


0

There are a variety of user interview techniques to extract more insightful requirements. I am a big fan of Contextual Inquiry in my opinion this is a great way to extract requirements and insight into the users needs that you may not get from a typical Q/A session. The core premise of Contextual Inquiry is very simple: go where the customer works, ...


9

This won't fully answer your question since you already included part of the answer in your question :) For the part where the user (or the client in some cases) insists on "But I WANT a BUTTON", I have some useful techniques: I re-confirm the user/client problem. I shift him/her from proposing solution to identifying the problem. This may require a lot ...



Top 50 recent answers are included