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71

It might not have many UX reasons... ... but it is benefical for the company. I start with companies that have a large community, for example amazon. They have 244 million users and therefore many e-mails to send and to reply to. Most of the sent e-mails probably are automatically generated shipping confirmations telling you not to reply, because this ...


46

Priority shouldn't be numbered or substituted with characters. Traditionally they've always been a label to instruct the end user what they represent. This is what we use. A combination for Color and Label or Icon and Label. For a user with accessibility or someone using a screen reader, the priority is read out as text. Ideally, there has to be a visual ...


24

Personally, I find this really annoying and really bad UX. There is a large music equipment online store in Europe, which does it differently, and I always enjoy interacting with them. When you reply to an invoice, you do not get just customer-care@whatever.example or billing@whatever.example, no, you actually get a direct email to the customer support ...


17

There are a few reasons: Robot defense. Content sites (e.g. news sites) sometimes use these buttons to provide a rudimentary defense against content scrapers. By showing only part of the content they prevent scrapers from loading the page and parsing the article. This is obviously very crude, but it is still effective. Affirmation of user intent. ...


12

As someone working in customer support, which of the following would make it easier for you to decide which mails you answer, which you forward to the technical staff, and which ones you ignore? If you got these e-mails to your contact address: Please implement feature X, we really need it! I bought product Y from you but it doesn't work Wow i liked the ...


10

Your proposal actually complicates things for the user Current user interaction: type in email tap password box type in password tap [login] button Proposed user interaction: type in email tap password button wait for notification tap notification to switch app tap login button Your idea is that there is "just a single screen" but you overlook the ...


9

First, you might reconsider the framing of the problem. The way you described it, if the user draws an object but the server doesn’t receive it, then the object was never drawn. From a UX standpoint this is precisely backwards, a system-oriented way of thinking. UX is user-centered. The system is not the authority, the user is. An object is drawn as soon as ...


8

If you're referring to the UK postcode areas, then according to https://www.mjt.me.uk/posts/falsehoods-programmers-believe-about-addresses/ Warwick University has a single postcode of CV4 7AL which refers to 6,000 students. It also gives a French postcode of 75015, referring to 230,000 people. Forces' BFPO numbers are a single postcode, so a single aircraft ...


7

Quite the opposite, there are several good reasons to do it. Take a look to this article (I don't fully agree with all of it, but you'll get the gist of it) They are important for several reasons, most importantly because they allow designers to compress content on the home page. By compressing content, you fit more content in less space. This means ...


7

Think of it this way, That order you just received in the mail you didn't like one little part of it, so you emailed back with some small 'issue'. Imagine how many other people are doing the same. Now imagine the effort it would take to complain about that small part if instead you had to go through a series of pages, support tickets or something along ...


6

So the chosen answer, while good, is incorrect as regards this particular screenshot. I am actually responsible for implementing the button in the screen shot. I can't speak for every site but I can say that the thought process (as far as I know) is basically the 3rd option given by tohster. QZ only shows the read full button when you navigate directly to ...


6

The postal code in the USA with the largest number of people in it is the one for El Paso, which has a little over 114,000 residents in a single code. There may be more in some other countries as postal codes vary from a single code for an entire city (e.g. South Africa) to a single post code for one or two streets (e.g. the Netherlands). Relying on a ...


6

This is a complex situation and I feel like a lot more info is needed. However, there's a part where an answer can be provided, and it's whether to mix (or not) the times. And the answer is NO. Check your own screen capture: you have 22h, then 14d and even 13m. And according to your description, these times are measuring different actions (one is for a ...


5

Here is a supplemental answer. Dont show priority with different colors! Use Different shades of the same color 8% of men are colorblind You can change the shade of a color to prioritize or show emphasis without introducing new colors. By altering shade you can show similar emphasis than introducing different colors. *note the other strategies such ...


5

I had a similar situation when I was designing an accordion menu. here you can find the related article. For navigation items such as previous and next I would use the icon based on the direction i want to point. (right placed icon for next, left placed icon for previous). For other cases left aligned icons feels more familiar.


3

Well, it's an anti-pattern actually as it totally disrupts the flow of any human being. I think it's something that is overused and IMHO can totally be ommited. One of the reasons I've heard was because some people (like marketeers) hate to sift through dozens of out-of-office mails. Another reason is probably because some companies apply a very rigorous set ...


3

I think it's vitally important there be minimal latency in operations like drawing (or any mouse driven operation), so I propose a third option: perform the draw operation immediately (on the client) but indicate that the drawn object is in a pending state. The pending state can be indicated by having the object grayed out or a special color or a special ...


3

Both the options are good but Tree navigation is recommended. My suggestion would be add the search box above the tree navigation to access the menu item quickly. User can type 3 letter in the search box to get the respective page link.


2

Stretching reality for Dev's convenience Alan Cooper wrote about the elastic user again, in his book, About Face. The elastic user is a self-serving creation of development teams, and has little to do with the goals, abilities, and contexts of real users. From Chapter 3, page 65, of the 4th edition of About Face, Cooper describes a development team ...


2

This function does exactly that what you consider more natural; let people know whether or not people got the message through less explicit communication. It saves a crapload of confirmation messages that are just "ok". In real life, we can see if people are looking at us, how far away they are, if they're nodding or rolling their eyes. Basically, we get ...


2

Assuming that every city has a single post code and that in the extreme case every individual has its own address, we need to look at how large cities are in terms of population. The biggest city in the world is Shanghai with an estimated population of roughly 25.000.000 people. Mind that not all births may be registered correctly and take into account that ...


2

Medium have gone for the no password route and it's certainly doable despite what some might say. It's controversial but essentially what they do is shift the security focus over to the email provider and send you a link/email each time you log in so you can see something unusual. Sounds like bad UX to me though as: you end up filling people email accounts ...


2

In the vein of all good UX design, think about who is using it and what their goals are. If your user is a designer with several years of experience in Adobe products, they will expect more nuanced control and fine tuning, and will accept more of a learning curve. If, on the other hand, they are less experienced with design software and just want to create ...


2

From my experience developing e-commerce sites I know a little bit about how this happens. Rather than looking at how 'Amazon do it' in some ideal scenario we need to look at how it has happened with real small/medium sized businesses in the last few years. Imagine a bricks and mortar business with some office server running some 'Exchange' thing so that ...


2

One potential reason that I didn't see in the other answers is that the original email may contain sensitive information (perhaps an account number or something). Making it so that the reply goes nowhere could prevent this information from being inadvertently left in as part of an email chain.


2

Actually, there is one, but it's not what you think. Generally speaking, a no-reply e-mail is an anti-pattern. In my career, I've seen one example where two companies didn't use no-reply e-mails, and things went south. It's not a good reason to use no-reply e-mails, but certainly something you should consider when using support tools instead. Consider ...


2

A more advanced user of Google Analytics may know of methods that I am not aware of, but I can speak from my experience here: GA will allow you to (fairly easily) track behaviour trends, including all the things you mention in your question. Some work out of the box, others would require use of the "Event Tracking" tools. However, GA seems to purposely ...


2

There is no benefit to the customer here. This is 99% likely the result of someone from corporate insisting on throwing more trademarks in to the product because, well, we have the trademarks so use them dummy! From what I can google, ©yummm®™ is super vague, unrelated to tipping or money in general, just a sort of tagline that isn't even present on their ...


1

The no-reply can be beneficial to the user. The system used by a company might be sending these emails from a bot inbox which won't reply. Not having the no-reply, might allow the user to think that he can just reply to the email where he/she will not get a reply.


1

From a UX perspective - the perspective where the recipient of the 'no-reply' email is the centre of the universe: No, there is no good reason as people are used to replying to emails (some will try anyway) and clearly this would be the easiest way to raise any concerns they have at the point they have just finished reading the email. Intentionally making ...



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