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I don't think you have a UX issue here as you already solved that. It's more of a UI problem with the flatness of your design. There is no affordance here. Am I supposed to tap or click on N/A... You see what I mean? Make them look like you should touch them. If its a survey I would also consider to definitely NOT pre-select anything as you showed in your ...


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how about having a check mark and a cross next to the yes and no to make it more visually understandable. is there's a certain reason to use yes,no,n/a in that particular order? is it a best practice? there might be a tendency to get more 'yes' responses.


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A general rule of thumb for any data: If you can't use it, don't store it. Since you already mentioned you are not allowed to use it anymore, and all current data has been transformed, don't ask for it. Who would benefit from you allowing a user to enter a number you can't use? The first time the customer wants to issue a transaction based on the number, ...


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I would suggest rolling out with supporting both styles until all Belgian banks have been converted to the new ones. Unless the bank are being forced to switch, they might take their sweet time to do so, which will block some users from using your product. Do you have available user demographics of how many people are still using the old style number over ...


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What about providing a seperate conversion tool to support anyone else that is stuck with old data? You could detect if someone is trying to enter it using the old format, and then provide a helpful link to the conversion tool (web based).


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I would suggest the following to make things clear and neat:


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If you can develop your own controls, I'd try combining the two in a single custom "dropdown", something along these lines: download bmml source – Wireframes created with Balsamiq Mockups



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