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2

I like the arrows solution more. The second jsfiddle link you posted has lost some of its flow because you switched from arrows to boxes. If you are worried about it looking good on mobile, simple create a break after the first 3 shapes. That way the first three (first notice of loss, assign/split, investigate/evaluate) are all on one row and the next three ...


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I think the problem that user would face is inability to 'Quickly Refer' desired content if all the content is displayed at same time to the user. Displaying four long lists won't help. A tab based view would work better in this scenario. User would still have access to top level topics (Carbs, Vegetable, Proteins...) at one place and it would work ...


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I suggest you forget about minimizing the amount of clicks, specially on mobile. Number of clicks don't really matter if user knows exactly what (s)he wants. You can simply divide the content on pages, tabs or accordion menus. Must read: Stop Counting Clicks Must read: UX Myths


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I realise that you've already done something else, but one other approach you could take is to retain the "arrows" metaphor, but turn them so the arrows go down the screen instead of across. Then you could retain the implied flow, but also have more width for the associated text. Excuse the hasty and hacky photoshop job (terrible text alignment, etc...), ...


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There are a few fancy solutions here but, based on the data you presented, I think the best option is probably a Dual-Y Column Chart. Since the graduations for both Client Health and Call Quality are effectively the same ('Good', 'Fair', 'Poor', 'Unknown') you can easily represent both of these values on the Y axis without causing confusion with scales. ...


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Bubble chart Put Client Health and Quality on the x and y axes. Each Call Type is represented by a bubble in the resulting coordinate system, i.e. a circle whose radius is relative to the total amount of such calls. You can add some labels or colors to indicate the “good” and “poor” areas of the sector. Instead of actual circles you could also scale icons ...


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Have you considered splitting the information into several charts? The current chart looks sophisticated, which may show that you are clever and have great data analyzing skills. However, it may be hard to read by your intended audiences. The whole purpose for us to do the data analysis is for other people to understand the data, not to show that we can ...



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