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I agree with Kevin's statement. Remember Clippy, Microsoft Word's beloved assistant? Everybody hated him because he got in the way. You would be in the middle of trying to do something, and you would have to shift your focus away from your task to see what he wanted and to dismiss him. It seems that your users are heavily focused on a task. It may be ...
I would recommend to: 1) remove this feature because users don't need it - and forget about its existance 2) make this feature usage necessary for users - so they cannot perform their tasks without this feature
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