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I would like to give you one explanation that comes from my field of activity. It has to do with the design of human-computer-interaction or better: human-automation-interaction. Very often tasks are too complicated to be fully automated. At certain points of the solution process the user has to be incorporated. Researchers found that a "mixed initiative ...


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Alan Cooper makes the point IIRC specifically in The Inmates are Running the Asylum (coincidentally also using an ATM example) that a source of poor UX is that computers do not interact i.e. "converse" like real people. e.g. You: "Withdraw $200" Computer: "Insufficient funds" You: "Check balance" Computer: "$187.34" with a human You: "Withdraw $200" ...


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Why we chose to do something similar was the result of internal studies. Something we try to keep in mind is that we (designers|programmers|analysts) are not representative of our audience. Not to be snobbish, we just remember that half of our users are "below average" and we have to keep systems accessible to all. We aim for about a 5th grade reading level, ...


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HCI- Human computer interaction UX - User experience Graphics (in this sense) - visual display elements The link between these three when it comes to a product is simple: the user experience is based on how the user interacts with the device (typically some sort of computer, though not always). Visual elements displayed provide feedback and feeling to ...



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