New answers tagged forum
I would suggest you starting from simple ready-to-go solution: Uservoice or GetSatisfactions. They both have different modules which you can enable/disable. The main modules are: forums, support tickets, ideas, feedback. Look at their demos to think about how they can be integrated into your shop. The main pro's here installation - some minutes slick ...
A knowledge base (a faq?) is a good idea if it is only read-only from the user's point of view. a discussion forum, IMO, It is not a good idea. You will spend a lot of resources maintaining and moderating the forum. If "people" decide to post negative posts/reviews it will be detrimental to your business, and if you decide to moderate those negative ...
Doesn't necessary, but could be very useful I find it useful for customer support. Indeed, discussion is needed when site support is weak and there is a chance to get help from the community. Also community could be more trusted source than internal support. Hovewer, context, type of goods, and overal experience should be considered. For technical goods ...
This isn't really a usability question; and the answer to whether you should do it depends on whether your users would actually use it. If you've had several users requesting the feature, then sure, go for it. But if adding the feature is going to be more trouble than its worth and will only distract from the main purpose of your site, why bother?
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