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6

What about GitHub-flavored Markdown? It leaves embedded newlines as line breaks, with no need to insert two spaces. See https://help.github.com/articles/github-flavored-markdown#newlines.


4

I've run several very large forums in the past (25k+ users per day). At first this seemed like a good idea in theory but boy did this backfire. I'm not sure if your forum gets people posting "bump" in order to bump their thread to the top of the list. Instead of doing that, people would constantly edit their posts to keep it at the top. This essentially ...


4

Will your team have a presence in discussions and responding to questions from your users? If yes, I would say that a forum on your own site is much better. Most forum packages will let you configure roles or groups so that users who are from your team can have a beacon of some sort next to their avatar or name, which makes it easier for users to identify ...


2

Markdown support, along with an optional toolbar (or at least a button prominently displayed to show formatting help) seems a reasonable approach. Showing a preview of the content is also an excellent idea.


2

If there are other systems / information out there that are already performing the function that you need then there's no need to reinvent the wheel. That just causes fragmentation throughout the web; something that doesn't benefit the user in the grand scheme of things. For example, take a site about film reviews. If they're discussing the film and want to ...


2

I would honestly build the least amount possible, release it and wait for people to ask for more features. Start with allowing simple text input and auto-linking urls. Autolinking can make it easy to spam your forum though, so watch out.


2

Doesn't necessary, but could be very useful I find it useful for customer support. Indeed, discussion is needed when site support is weak and there is a chance to get help from the community. Also community could be more trusted source than internal support. Hovewer, context, type of goods, and overal experience should be considered. For technical goods ...


2

I can see why you wouldn't want to use "Ask a Question" since the user may not have a question. I'd be hesitant to use the terms "thread" and "post" since they are jargon words for online forums. While they are the correct words for this context, your non-technical users may not be familiar with them. I would vote for Create a New Topic Start a New Topic ...


2

If you have a solid handling of security in your assumed database driven website, a WYSIWYG editor is probably the best choice. By that I mean you need to handle all edits through stored procedures and never ever use "INSERT INTO..." in managed compiled or (worse) scripted code. Say yes to the question "I use stored procedures everywhere" and you're most ...


1

I like to participate in a general forum, so actually this is just my 2 cents... By the way, usually, before forum goes to threads, there's also Subforum. Let's say StackExchange is a forum. Then, a Question is a thread. Then, Stackoverflow, User Experience, Ask Ubuntu, etc, act as subforum. As far as I see, the problem with big amount of threads is, how ...


1

For a very lightweight, easily customisable option, I would recommend the Scribe editor.


1

I'd put in a small button that shows (expands) / hides (collapses) the more advanced Stack-Exchange-style features. It's convenient to access, but doesn't clutter anything if the user doesn't want or need it.


1

I would suggest you starting from simple ready-to-go solution: Uservoice or GetSatisfactions. They both have different modules which you can enable/disable. The main modules are: forums, support tickets, ideas, feedback. Look at their demos to think about how they can be integrated into your shop. The main pro's here installation - some minutes slick ...


1

Here is an interesting article that generated some interesting ideas on this: http://blogs.msdn.com/b/jledgard/archive/2005/07/28/444531.aspx In response to your specific questions - You could run a small sample usability test with a simple prototype on some users (as you've suggested) and take down your own findings. I haven't come across any specific data ...



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