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1

I work in finance, and we are going through a similar exercise. As a general rule and in agreement with others, "funny" messages are not really suited for financial applications. However, messages should be in a language that is common and the nature so the intent of the message is understood. This doesn't mean that your application has to maintain a ...


1

Think of a company like Geico. I could maybe see messages like Congratulations! It might be a long day, but you've already saved 15% on your car insurance, so let's see where else you can save money. To stick with the product voice of "you need to use this product for a while but it's a big achievement to go through all the steps." Errors are a ...


5

Alright, I'll chime in. Here's the thing. "Funny" has no place in a financial application. It just doesn't. There's nothing funny about finances when there aren't any errors. There dang sure isn't anything funny about finances when there are errors. So what about informal? Can anybody give me an example of an informal statement that is as unambiguously ...


7

Without a more concrete example, let me just say... I suggest you tread lightly. This can be very dangerous. Consider a single mother of three at the end of the week struggling to make ends meet. As she goes to pay her last bill she gets the following "funny" error message. Whoops! I think you put in the wrong number, because that's more money than ...


2

I will go against what others said and encourage using common language to make the application more friendly and personal to the user. Nowadays people do transactions from their mobile phones not just from home or office but other places. People go to restaurant and share the expenses through an app. Being very serious only makes the app very boring! ...


4

Additionally, I would pose the following hypothetical: "Would you want your branch staff to speak in such a way to your customers?" I have worked in finance as a UX Designer for quite some time now. I would also suggest you go observe the way the best staff members interact with their customers. That is the tone you want to set. Also the language and tone ...


11

"Funny" error messages in a serious (very serious!) application are likely to come across as tone-deaf at best. Also, bear in mind that an error message might be seen repeatedly. No joke is still funny when you hear it five times in succession and being presented repeatedly with the same attempt at a joke is like being stuck with any person who won't behave ...


1

Change your messages to the style: me thinks you forgotta type da account numba, huh?! And you will soon not have to worry about strange ideas from your business unit. Any onther app this might be funny and you will find some customers who like it, but for the broad audience you hopefully have that is a no-go in the medical and financial sectors. If ...


39

I would say that you can make the error messages more personal and "human sounding" without resorting to trying to be funny. For example, a message that says "Error processing transaction" can be translated to "We are very sorry, but something went wrong." "We are very sorry, but something went wrong and we did not send this transaction." They key ...


8

I would most definitely discourage doing this and apart from the reason already mentioned by Benny, one must always consider the overall personality of brand you represent. An average user has a certain expectations from the kind of application he is using. The definition of user experience is different for him in different types of applications and banking ...


137

When we’re dealing with Banking and money transfer, it is an exceptionally bad idea. Finance isn’t supposed to be funny, since it’s a very serious business. Instead, error messages should be clear and to the point what is actually wrong, and not some random fun message. When a user receives an error message, she/he is already under pressure, since users ...



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