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41

Answer "No". "Successfully" can be removed: Joel Spolsky covered this issue very well here: http://www.joelonsoftware.com/uibook/chapters/fog0000000062.html The basic rule of thumb is that: "In fact, users don't read anything. This may sound a little harsh, but you'll see, when you do usability tests, that there are quite a few users who simply do ...


23

TLDR; A time based message (timestamp, declarative sentence, or both) in the pull to refresh tray assists user understanding of the age of data shown in the feed. New items available to pull can be indicated with a visual counter. Example: Tweetbot has executed their pull to refresh in a useful, informative way. The time based message is always shown as ...


20

Understanding and sharing your users thoughts and pain points Become an advocate! Key in this area is conducting frequent usability testing and inviting both users and business stakeholders to witness the process so all the relevant people can identify more forcefully and empathise with end users: Usability testing is sometimes seen as an ...


17

You don’t know the weight of this information or how to compare it to other data. From that perspective it is useless for your own research. But don’t throw it away, it is still real feedback so better take it seriously. Once you’ve gathered your own data, don’t mix it up with this low quality feedback but use it to see if there are similarities. The reason ...


16

There is another issue with the word "successful" that I experienced in our SaaS. We provide a function in our application, where you can send stuff via email. However, the only thing we do is to send the email. The message used to be "Email successfully sent." User feedback then made us realize that they got the message more or less wrong as they believed ...


16

I was going to post some answer about the user being too hasty or inept at using websites but after looking at your website I would like to gently point out some observations: Home-page posts appear mashed together and it takes more cognitive load than I am willing to spend in order to understand it. It also looks like there is some important info in some ...


12

Most commonly I have seen this done with a refresh timestamp, so you might see a message "Last updated 5 seconds ago" at the top of the item list, close to the place where new items would appear when available.


11

I'm going to disagree with the others and say that sometimes the word successfully is meaningful. I agree that in many cases it is redundant and in those cases is not needed, however there are cases where it is useful. Mostly this applies in partial success cases or cases where you may expect an error. For example if you are validating a hard disk, then ...


11

This is a very common problem. Many companies and other large organizations that offer a lot of support solve this by essentially requiring you to go through FAQ-like content before they even provide you with any way to contact them directly. Some take this to such lengths that it is very annoying for those of us who actually have a question not answered ...


11

I use the term 'conditional input' to indicate that there are elements within the form that is conditional to the input provided by the user. I think appending the term 'conditional' in front of a UI element suggests that they are triggered by a particular condition. Remember that it is not necessarily the entire form that changes, but just specific ...


6

How do you think the word "successfully" affects the user experience? Is it something that should go away or is it all right to actually have the word in messages? Ambiguity "Operation X completed" can be ambiguous, for example: Microsoft SQL Server jobs produce messages like this when a job fails. Since the message doesn't always imply a successful ...


6

I'm absolutely not going to answer your question. Which is a bit counter to the purpose of the site I know but hear me out... The iPhone 5S, regardless of your personal feelings on the device, is pretty solid. Solid enough that they've made a sequel no less! The iPhone 5S has a 4.0 / 5 rating on Amazon. But that's not a direct comparison is it? The iPhone ...


6

It seems to me that a bug tracking or issue tracking tool (i.e. JIRA, Bugzilla, YouTrack) could help here, especially if the colleagues can create issues there directly (and not have to route through you). You can create a sprint or category called Backlog or Archive or Attic. You can capture any and all feedback there, but cherry pick issues and move them ...


5

"I can imagine tha you may get users to read by providing good button labels. If the button label is always "OK" then yes, noone will read anything and just click away. If your button labels provide the action or in Y/N dialogs something like "Yes, do it anyway" you probably have a better chance of people reading the text above (user thinks: "anyway? wait... ...


5

Typically, apps like Twitter or Facebook use this kind of pull-to-refresh: ...but when there is no new data, it simply returns to normal, like you said. One possible solution is, after finding no new entries, change the "Loading..." to say "No new entries", then disappear after a short delay.


5

The big thing is that you don't want your user to reach a dead-end. How can you curl this microinteraction back around to another action? Is there is an action that the user could take to keep their feed updated more like following more topics, people, or questions? Give the user a proactive way to keep their stream updating instead of an error message that ...


5

I don't think there is a different name for the form itself. The form is still a form - except that maybe it borders on becoming a survey! When you start creating the form you shouldn't need to decide whether you need a straight form or an 'adaptive form' - you should be able to decide at any point - and add or remove the logic at any time. You don't need ...


4

The second text is clearly the winner here. Its more human. Its clear, non technical and it has a positive approach to it (in comparison to the first). No offense but most users don't care if it took you months or years or how hard the process of building the app is... they want to use it and enjoy it enough to reuse it and tell people why they should try ...


4

You could dynamically show related questions from the FAQ when the user types in the contact form (this assumes you have a contact form instead of telling the users to send an email directly). You probably need to implement some sort of fuzzy search or look for certain keywords for this to work effectively. Stack Exchange does a similar thing in the Ask ...


3

User can enter his name later in his profile, if he wants to. The ultimate rule of any form is to be as simple (use as less fields) as possible. Users are lazy. Assuming you have proper labels above your fields (and that all of them are mandatory), it makes sense to highlight erroneous fields with red outline and display one "Please fill" message at the ...


3

put in a "be the first to rate this product"-indicator and/or mark it as "unrated". I, personally, like to see the ratio - like youtube, amazon and others do. Either minimalistically by giving the number of total votes or by showing how many voted for what (thumbs up/down or 1-star, 2-star, ..).


3

What other feedback channels are you using? In addition to App/Play Store reviews, you can solicit feedback in other ways. Feedback options in the app Through the company website Subscriber emails (if you send them) Social media In the Play Store copy & release notes. How are you currently soliciting feedback/reviews in the app? Some people ...


3

Extending part of @dan1111's answer, one other option is adding context to your contact page. One example of this is what Github does under some particular conditions. Take this page for example. If you scroll down to the very bottom and press the "Contact" link in the footer, it takes you to the contact page however with one minor change. Basically, ...


3

My take: looking at the page I see video, text, weather, faq, trial flights, costs, competitions, learning, gallery, join, contact, learning, the club, search, advertisement, links to gliding pages, 10+ links to blog pages, upcoming events, support & fundraising. Reading another answer about cognitive overload, I agree, that it is a little ...


3

Well, from a user's point of view, it's always better to show them the app is working hard instead of 'supposedly' crashing/stalling. Some games I've seen give this a comic note by showing messages like: Blurring Reality Lines Initializing Dastardly Schemes Atomizing Atomic Particles While this might not be the best choice for your specific app, this ...


3

I think you should do two things: Tell them to not send feedback every so often, because that interrupts the design process, much like it does for me at work. I get something done, then another "requirement" springs in. The design changes almost entirely to accommodate the newly found "requirement." If they want to send feedback, let them do it in an ...


3

Collecting knowledge is extremely important. Keep that barrier to entry low. It is a good thing to get data like this without friction. Unless you don't want the information, I would discourage you from telling people not to send or limit their sending. The issue is how do you manage the aggregated data efficiently. Data is a good thing, but only if you ...


2

I'd like to point out that we are currently operating in a website that uses a rating system and does it quite successfully. There's also a component of gamification, but the rating system itself is quite effective ensuring quality content (mostly because of user discipline and moderators). You are completely right about the subjectivity in the ratings, ...


2

Maybe the speech-balloon could work: HTML Decimal: 💬 HTML HEx: 💬


2

To add on to Phillips answer, the only time that a user needs to read information within a verification system would be when something atypical has occurred. So for example in a successfully completed action, the only indicator a user needs is to know everything has gone as expected. Even something as simple as the text "Complete" or "Thanks" with either a ...



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