Hot answers tagged feedback
There's an old saying, "Treat kind people kindly. Treat unkind people even more kindly." With the user interface, I think an analogy applies: "Take good advice seriously. Take bad advice even more seriously." It could be that the "attitudinal feedback" is bad advice based on nothing more than an aesthetic preference. Or they don't understand the data ...
You can try to place a button 'Review Us' near their screens, and ensure your polls are very flexible to have customer enter their ideas, their thought. One more thing, you can try to use a live chat during beta period to reach customer very closely.
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