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20

Understanding and sharing your users thoughts and pain points Become an advocate! Key in this area is conducting frequent usability testing and inviting both users and business stakeholders to witness the process so all the relevant people can identify more forcefully and empathise with end users: Usability testing is sometimes seen as an ...


17

You don’t know the weight of this information or how to compare it to other data. From that perspective it is useless for your own research. But don’t throw it away, it is still real feedback so better take it seriously. Once you’ve gathered your own data, don’t mix it up with this low quality feedback but use it to see if there are similarities. The reason ...


6

It seems to me that a bug tracking or issue tracking tool (i.e. JIRA, Bugzilla, YouTrack) could help here, especially if the colleagues can create issues there directly (and not have to route through you). You can create a sprint or category called Backlog or Archive or Attic. You can capture any and all feedback there, but cherry pick issues and move them ...


3

Well, from a user's point of view, it's always better to show them the app is working hard instead of 'supposedly' crashing/stalling. Some games I've seen give this a comic note by showing messages like: Blurring Reality Lines Initializing Dastardly Schemes Atomizing Atomic Particles While this might not be the best choice for your specific app, this ...


3

I think you should do two things: Tell them to not send feedback every so often, because that interrupts the design process, much like it does for me at work. I get something done, then another "requirement" springs in. The design changes almost entirely to accommodate the newly found "requirement." If they want to send feedback, let them do it in an ...


3

Collecting knowledge is extremely important. Keep that barrier to entry low. It is a good thing to get data like this without friction. Unless you don't want the information, I would discourage you from telling people not to send or limit their sending. The issue is how do you manage the aggregated data efficiently. Data is a good thing, but only if you ...


2

I've found cultivating empathy to be one of the most challenging things in life. When faced with emotional criticism, provocations, or outright hostility, the expectations are that your response will be tinged with insincerity, dismissive, or vindictive in some way, despite being paying customers. In situations like this, you really must be the change that ...


1

Your suggesting would be poor UX, and poor business logic. By your logic every address that is of the form me@mydomain.com would be rejected because someone somewhere used a me@.... email address. There are many common names before the @ in email addresses, and trying to exclude me for example because there was some other iCloud user with the email ...


1

You don't have to empathize. You just have to understand and be responsive. Anger distorts judgment and causes the body stress. It's counterproductive to get angry yourself. And constant empathy can cause caregiver burnout. "Anger is a choice" may sound great until you start pushing a person to extremes, and everyone has their limit. For you, it may be ...


1

I'd suggest that this is the same issue as delays on computers generally and people's perception: Full details are on the link: http://www.nngroup.com/articles/response-times-3-important-limits/ In cases where the computer cannot provide fairly immediate response, continuous feedback should be provided to the user in form of a percent-done indicator ...



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