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The goal Let's make the goal obvious: we need to get feedback from users, so the success metric is conversion rate, which defines the best option among the ones. Some heuristics People don't like to fill the forms, so minimize input People don't like complex tasks, so make it as simple, as possible People estimate complexity of the task by assessing UI. ...


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As a UX designer, it's our job to help the user in accomplishing their task. I would recommend the approach of encouraging the user towards the more effective tool as oppose to discouraging them from using the other. Are the two machines always paired? If your machine can detect the pairing, you can consider redirecting or provide instructions for the user ...



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