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7

This is a very common problem. Many companies and other large organizations that offer a lot of support solve this by essentially requiring you to go through FAQ-like content before they even provide you with any way to contact them directly. Some take this to such lengths that it is very annoying for those of us who actually have a question not answered ...


3

I was going to post some answer about the user being too hasty or inept at using websites but after looking at your website I would like to gently point out some observations: Home-page posts appear mashed together and it takes more cognitive load than I am willing to spend in order to understand it. It also looks like there is some important info in some ...


2

I'm absolutely not going to answer your question. Which is a bit counter to the purpose of the site I know but hear me out... The iPhone 5S, regardless of your personal feelings on the device, is pretty solid. Solid enough that they've made a sequel no less! The iPhone 5S has a 4.0 / 5 rating on Amazon. But that's not a direct comparison is it? The iPhone ...


1

If you have a Contact Us page rather than just listing your email somewhere, you can specifically state on that page that most questions will be answered by the FAQ. Provide a link to the FAQ even if it's one of the top navigation tabs just to make it really easy for users to go there and find their own answers. If you're still getting too many emails ...


1

Building on @dan1111 's suggestion to "make the FAQ more prominent", consider implementing a task-centric help solution, which places on the screen help content relevant to what the user is doing. So your application could feature a prominent "help" button: When the "help" button is pressed, the page content gets squished to the left to make room for the ...


1

On Android store you can reply to reviews, ask your question there. Or open their g+ profile, befriend them, invite them to a weekend in a cabin in the woods and then .. ask them your question. That's just as creepy as asking them after they rated you bad and deleted the app.


1

As with the response by Shano, I think this would work better by moving the feedback outside the button. I would also disable the button. This would avoid people double clicking and accidentally sending multiple emails unintentionally. I would also want to confirm what the goal is with the delay, Is it to prevent accidental multiple emails, or to prevent a ...



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