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21

Try to distinguish between what users want and how they want it done. Taking your example above, users wanting one vs. two input boxes is all about the how. The what is being able to paste comma-separated coordinate pairs vs. not having to press comma. (Or, for some users, being able to simply press comma rather than having to click a second input box.) In ...


15

You can't please everyone Most changes or additions will leave some people behind. They may catch up later, they may hate you forever. Shoot for net gain in the experience. If you avoid negative feedback, you avoid progress. It helps to keep a destination in your sights. Focus on an established list of goals for the long term vision of the product and the ...


3

Accommodate both! In this case, your users told you exactly what they were missing in the old version (in this example, easy copy/paste). So create a new way that meets both sets of requirements. Generally speaking, say the old way offered Features A and B, and the new way still supported Feature B, lost feature A, but added feature C. Users said they ...


1

I would say that: show it at the first place but disable (disabled button/text) Is the right approach as it gives users an idea about how their "expertise" rewards them as well as an idea about what they need to to do in order to achieve progress towards a desired set of goals. the review feature in UX.SE offers a good example of progressive ...



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