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If you have feature requests, complaints or questions on your forum or even public places (StackExchange, Quora etc) from your users asking for solutions to problems that normally should already be solved by the implemented features, then you need to rework that part. If you have very low usage with no requests then it is safe to assume is not something ...


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Example: user's real-life name has changed. In many systems, a username is based on the user's proper name, e.g. given name initial plus family name "jsmith"; over time, these users may change their names, and wish their system username to change to match. One particularly sensitive example is if a person divorces, and reverts from their married name to ...



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