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Assuming users already entered the filter information before landed on the result page (e.g. most sites like http://www.hotwire.com/ have initial form before hitting the search page), it's unlikely that users will need to tweak the provided info again (look into your metrics if any). However, it is more likely for users to modify secondary filters that are ...


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Yes, a wiki is a step in the wrong direction. You don't need another CMS-esque website that they have to learn how to use. If you feel a need to do a wiki, you should try to use Drupal so they can see how it works. You do have to realize that you can't—and shouldn't—include every single thing someone has needed help with. Do simple tutorials instead. It ...


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At the risk of sounding like a curmudgeon, going straight to Wiki may be side-stepping the task you were given. It's been a year since you asked, so if you've already got the Wiki going, it's never too late to try a card-sort and see if you can edit the wiki to reflect the result. Providing access to the information users need is an important step to ...



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