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I did my PhD on how sensitive information is managed in healthcare and in childcares, so this is a very important question. If you are at a University, you must get this passed by your IRB. If anything goes wrong or if information somehow is leaked, then your university is the one who is held liable. If you work for an organization, I also suggest getting ...


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(a) require low effort on the part of the participant I would use observation, since its a very reliable method and has very low impact on the users. You don't have to interfer in their work, just observe and take notes. If you feel you need to ask a user being observed what she did - go ahead if the timing feels right, if not - wait until a less ...


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The less questions you ask, the better. For personas development one should use interviews of the *ethnographic * kind (Google for it). In these interviews the subject is encouraged to talk freely, unconstrained. This is the best way to detect their cravings and frustrations. On the other hand, a set of preset questions implies a frame in the interviewer's ...


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You can build up a better rapport with a potential buyer if you interact with them face-to-face; you can do a longer discussion session as it's less wearing doing it face to face; and you can learn quite a lot from your user if you see them in their 'environment' (particularly if it's their home environment). It's particularly worth considering that ...


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Since I don't have any previous experience with usability surveys of intranet sites I can't provide any specific information on that, however the popular belief is that the design goals should not differ between internal and consumer products when it comes to creating a good UX. However, to find a variety of questions that you could use for your ...


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I'm doubtful that you'll be able to find studies that specifically deal with adapting cultural probes to business environments, as cultural probes should be generic enough to work equally well in any kind of environment. There's nothing intrinsic to business processes that make a photo diary (or a regular diary, for that matter) not feasible, unless perhaps ...


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Ethnography has been 're-calibrated' for Computer-Mediated Communication and related complex cultural phenomena, because anthropology, sociology and psychology (to name some) have never stop analysing them. Technologically mediated environments prevent researchers from directly observing research participants. The online environment requires ...


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Similar to: what question should be asked to make a persona I had the same problem and didn't know what to ask users. After some research and thought, I came up with the following: Guidelines Use Primarily Open-Ended Questions Ask Naïve Questions Ask People to show You, not tell you, when possible Ask for specific stories,especially about anything you ...


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I am mainly with Juan Lanus on this but, wanted to make some slightly different points/download. I think one to one interviews are best, and a semi formal interview is the best format. You need to realise you will always have the 'power' and part of your job is to allow the person to have control in the conversation. This is different to many other ...



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