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27

Siri seems to be the spiritual but not functional successor to Clippy. A major difference is that people request Siri's help whereas Clippy imposed help upon you. Another interesting thing is that Clippy is an Embodied Agent. For decades people have thought "How cool would it be if using your computer was like talking to a person". From that thought they ...


9

To me, the biggest problem with Clippy was that it was so damn patronising. As if it knew what you were wanting to do, and just had to help you. I did have it running, mainly because the animations kept me amused ( I am a simple person really ), not for the advice or comments, which I turned off. And, as @Ben says, it interrupted you doing x to tell you it ...


5

99% of the users didn't know how to use the features that were already there in the previous version, and had ZERO desire to learn something new and different much less get bugged constantly about how they were doing things that were wrong to begin with. They knew what they wanted to do and were doing how they wanted to do it. In their minds, Clippy caused ...


4

My impression is that the benefits of embodied agents are largely theoretical so far, largely due to the current limits in the AI back end. In theory an embodied agent encourages the user to interact with the application as a social entity. User input will naturally include features of human-to-human communication, such as semantics, prosody, and emotional ...


4

I'm not qualified to assess whether "putting a human-like face improves usability" independent from the type of the underlying search algorithm. However, as for the quality of search results, there are efforts to create semantic search tools, that are to better understand what the user is actually searching for. In this paper* several approaches for ...


3

Thanks for the interesting topic. I have found a variety of terminology ascribed to the subject, including: chatbot, chatterbot, conversational agent, AI agent, and my favorite.... virtual agent. There are quite a few services out there to provide your website with a virtual agent, but the question of ROI is harder to track down. I think that (as usual) ...


3

Clippy's problems: 1) Invasive 2) Visually unappealing 3) Lacked UI integration with any of the other Office features To make it better: 1) Have Clippy be an obvious feature that can be enabled or disabled. Preferably the first time you run the program (and not with every new session). 2) Instead of randomly appearing and floating in the document, make ...


3

Clifford Nass says that Clippy behaves socially inappropriate, as it suggests the same help over and over again, effectively communicating that he "sees" the user for the first time. So instead of improving its algorithms to make it more intelligent, he used a different social pattern: whenever a user answered "No" to his question "Was this help useful?", ...



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