New answers tagged email
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I've just had another thought, and that is to do with how you use the keyboard.
I habitually Tab between fields in a form. However, once in the body, the Tab key ought to become captured, so you can enter a tab character as an indent.
If the Subject comes after the Body in the Tab order, I can't actually get to it without switching to a mouse or using some ...
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This may be similar to the question Why don't ATMs give you cash before your card?:
Users follow the tasks in sequence, but regard the task as completed once they have achieved their goal. Subsidiary steps are easy to abandon at this point.
The goal of writing an email is conveying information. Once the message body is complete that goal is supposedly ...
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Whenever you are communicating via printed media, it is an unwritten norm of sorts to include a title/header. The function of the header is to summarize the following content (in a single line). You see it in the newspapers, magazines, posters, presentations, etc.
Imagine magazine and news articles without titles. How do you even decide what you want to ...
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I'd like to approach this question from a bit of a different perspective than that of other answers.
What's In An Order
The essential question posed is questioning the philosophy and methodology of ordering form fields.
On the one hand, one might wish to order them in the order that the author would be expected to write them. This is a perfectly sensible ...
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It's simple information hierarchy. Just as a paper has the author and title at the top, so does email.
Now, one could argue that that is only important for the reader, not the author. And I think that's a valid argument. That said, when we read emails, they have a particular hierarchy and an equally valid argument is that the template used to create the ...
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I suspect that people write e-mail applications this way because other people have written e-mail applications that way and everyone is used to it. Users expect that when they are confronted by a completely unfamiliar e-mail application, it will prompt them for a subject at the top of the entry form, and a body below. Users get what they expect and don't ...
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Good question, and I think that the reason is:
1 - e-mail was first specified in the RFC 733: in that specification there were a header and the body of the message.
The header are the information used to send the email:
(...) That is, a message consists of some information, in a rigid format, followed by the main part of the message, which is text ...
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As a reader, I want to know "Why are you sending me this email?" so I know whether it is worth my while reading it now, instead of doing all those other important things on my to-do list.
As a reader, I expect the writer to know why they are sending me the email, and more to the point, I hope they will know why they are sending me the email before they ...
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For readers: You need to know what the stuff is all about.
For writer: You need to know what the stuff you are going to write about.
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Emails were never intended as a form of chat type messaging. Remember that they are electronic versions of mail, so trying to modify them to be something they weren't designed for is a mistake.
As to the reasons why we write the subject line first:
The subject line is part of the header of an email (see the original RFC822 and the newer RFC5322), and ...
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There are two perspectives here. You are talking about your (writers's) perspective and it appears that thinking about an appropriate title is slightly demanding but when you look at reader's perspective, it makes perfect sense for him to read the Heading (Title of the email) first before the Continent.
In your context, you seem to use EMAIL AS A MESSAGE ...
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I can only think of two particular justifications for this:
Back when this was not a standard convention, there was probably not a lot of difference between the length of the subject line and the body text (think back to the of the early days of text messaging, and even twitter). Given the ability and convenience to add a lot of things to emails now, one ...
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My recommendation would be to go with the email approach. That would be a one click process and it's already used by companies like TripIt to build up travel itineraries.
Other than that, I am not sure if you can insert text into the email sent by the online store, but if you do have access, you can have a simple text link which says:
"Copy the text of ...
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Users typically want to see the most recent activity first. Think tweets, online banking transactions, news updates. It makes it easy to see what's new since you last checked.
With conversations, it's different because there is the context of whatever message came before and after the one you're looking at. It's a similar situation to what you see in ...
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Let the user decide because everyone is different.
From the User Experience standpoint this can be tricky. If you have a very long running discussion then you have to navigate down through the whole thread until you reach the part that you're looking for. Since English speakers read from top to bottom this is somewhat intuitive, but it can be quite time ...
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I am trying to remember which email service other than gmail and office outlook groups emails with the same subject line.
That said, the reason Gmail might want to show the latest email at the last is so that the user can scan through a long list of related emails and quickly get an understanding of the starting of the discussion and its current state as he ...
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Conceptually I would say that seeing the emails from oldest to newest makes sense because of how we keep archives in the real life - but let's look at a couple of use cases.
Use case 1. If you are cc'd in a thread and you need to get up to speed, having them chronologically makes sense and it's easier to understand the timeline of events - when and how the ...
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We are struggling with this right now on a school web site. Mailto forms cause problems with web based email clients, but contact forms provide a way for anyone to send an anonymous email to a school. Most of the time that's fine, but there's that small percentage of time when the email is harrassing, abusive, threatening, and/or inappropriate. I wish ...
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Having your name removed from a mailing list doesn't prevent it from being added again later. Companies are supposed to have a white list (subscribers) and a black list (people that aren't to be added to the subscriber list).
Simply removing someone from your white list means that they could be added again later without you knowing that they shouldn't be ...
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I think you should let them know that they can opt to have you retain their data after unsubscribing or completely delete it. This way you can inform them that they have full control over their data as shown below
download bmml source – Wireframes created with Balsamiq Mockups
If users do want you to retain the data, do inform them in the ...
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Not doable... Virtually every email client strips javascript out of emails. I assume web based email clients do as well.
The feature you are seing is probably a part of the gmail app and not the email itself.
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