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27

Siri seems to be the spiritual but not functional successor to Clippy. A major difference is that people request Siri's help whereas Clippy imposed help upon you. Another interesting thing is that Clippy is an Embodied Agent. For decades people have thought "How cool would it be if using your computer was like talking to a person". From that thought they ...


9

To me, the biggest problem with Clippy was that it was so damn patronising. As if it knew what you were wanting to do, and just had to help you. I did have it running, mainly because the animations kept me amused ( I am a simple person really ), not for the advice or comments, which I turned off. And, as @Ben says, it interrupted you doing x to tell you it ...


7

tl;dr: Gamify the courses, not their completion "the courses themselves can be a little dry" Changing that should be your first and foremost concern. While you might not be able to take any influence on the subject of the course, you sure can improve its presentation by way of infographics, user interaction, formatting, … You can gamify dull ...


5

99% of the users didn't know how to use the features that were already there in the previous version, and had ZERO desire to learn something new and different much less get bugged constantly about how they were doing things that were wrong to begin with. They knew what they wanted to do and were doing how they wanted to do it. In their minds, Clippy caused ...


4

To be the least intrusive I'd just ask for only the title of the book; anything more likely requires actually getting the book, plus filling out more form fields. If I'm reading Where the Wild Things Are to my kids I'll almost certainly know the title of the book (especially if I'm reading it several times). Other information requires good knowledge of the ...


3

The simplest approach might be to implement achievements. Some examples: First course completed. First course completed in each category. All courses completed in a given category. All courses completed. Then you need a way that encourages people to show these achievements off to each other - now that could be the hard part as if the courses are ...


3

Clippy's problems: 1) Invasive 2) Visually unappealing 3) Lacked UI integration with any of the other Office features To make it better: 1) Have Clippy be an obvious feature that can be enabled or disabled. Preferably the first time you run the program (and not with every new session). 2) Instead of randomly appearing and floating in the document, make ...


3

Clifford Nass says that Clippy behaves socially inappropriate, as it suggests the same help over and over again, effectively communicating that he "sees" the user for the first time. So instead of improving its algorithms to make it more intelligent, he used a different social pattern: whenever a user answered "No" to his question "Was this help useful?", ...


3

To the best of my knowledge, option 1 will yield the best learning. The immediacy principle in operant conditioning is probably one of the early theories to support this. I've seen this effectively implemented in a few high-profile training sessions where the teachers always insisted on providing immediate feedback, even if it means they stop your ...


1

I agree that performing a usability study would be useful to your question. Are you even sure you need to change the design? Do you know that users are not happy with the current left-hand menu? I also design for an online learning platform. We have a persistant header that is quite high, and I know from testing that it gets in our users' way when reading ...


1

I think that there are good arguments both ways. On the one hand, if you are developing a site then the fact it is e-learning is irrelevant - it is still a web site, and the web site rules apply. On the other hand, e-learning is a very constrained type of site - in essence, you are siaplying a set of images or videos to a user, which they can do some ...



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