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1

Jakob Nielsen warns about using automatic popups (even though old javascript popups aren't technically the same thing as modal windows, they have the same basic function) - http://www.nngroup.com/articles/most-hated-advertising-techniques/. These surveys are based on ads and not regular site content, but I think that there's a big chans that the users will ...


1

There seems to be a common misconception that different apps should have different UX. I contend that what is good for ECRM is also good for a supply chain application. Ask them if they would like different UX design in Work versus Excel. Find some standard guideline to support that UX design. I personally don't like modal. I found this in some Microsoft UX ...


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On a very general notice, enterprise applications tend to favor speed over good UX making it harder to learn but faster to operate once you’ve learned the application. This is a very different approach from a customer application where UX is (and should be) the top priority. Having it this way is kind of legacy from the first enterprise application run on ...


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A user should always have a sense of home when using any software, web or otherwise. If you rely on other sites for anything, you leave your user's experience in the hands of others. This is a great user testing case. I recommend setting up test scenario for a few people and see how they react. Ask for their honest feedback and then weigh the results. ...


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The important thing here is to keep the user informed; your users are complaining because they don't understand the process, and it is surprising them. Instead of relying on button labels to let them know what happens next, you could use a progress tracker design to show them the entire process, and their current place:


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With the currently widespread use of touchscreen devices like smartphones or tablets, a hover element is not really user-friendly, since touchscreens cannot really show hover elements. In this case, there is a good alternative: energy labels in Europe have a letter(+(+(+))) indication that is easy to display in a small box and is clear to the average user ...


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If technical reasons prevent you from having an optimal flow for the user, just add a simple line of text to your Sign Up page: 'You can choose delivery hours in the next step'.


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I think that keeping users on one site always leads to a more convenient, less confusing experience, I believe that whenever possible and logical, the user experience should be kept in one place. Think about a site like amazon, fandango or ticketmaster. You go to the site, you shop for what you want you buy it, and then you are done, you never left the site, ...


4

I would advise strongly against removing the step, but to add it as optional step instead. There are a lot of reasons why the billing and shipping address could differ, e.g. people order goods to be sent to their offices people purchase goods as presents some people simply have a second address ... That being said, here's the main reason why you need the ...


2

This is a "Depends" answer but I'll explain why. I'm with you, 99.99% of the time all I care about is a shipping address. However I never ship stuff to my home. Almost everything I get delivered gets delivered during business hours - when I'm at work! So to avoid any missed deliveries (or stolen packages from my porch) I get everything delivered to my ...



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