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The most important issue is how to give customer confidence that the payment information they provide is protected. From this perspective, chat window is the worst possible option. A person will never feel secure giving out their private data over a chat channel. Even if you say it's absolutely secure. You may add Checkout button to chat window. This button ...


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Focus on what the user wants: Products! Users don't come to an ecomm app to enjoy the UI. They want to shop. Start there and get everything else out of the way. Ask yourself, "How can the UI make shopping as simple as possible?" The ecomm story In my experience, the user has four primary steps. Find a product Confirm product details Add the product to ...


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It may seem forceful to a user who wishes to enter a different information to that which is auto-populated. But for a user who wishes to submit the reoccurring information for these fields, auto-populating is a smart and friendly experience. The best way to find a balance between the two ends of the spectrum, is to leave the fields empty on page load, but ...


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Sorry to use the Answer function, but I can't add comments yet. It's not clear from your question what platforms you're designing for, but assuming that you're designing for at least both iOS and Android I think you will have useability issues with the first option. For example, swiping from the top right on an iOS device is likely to trigger the ...


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Assuming you will be chatting in a window that's over your main ui, 2 things you will need to give the user confidence Show security logos Showing a clear connection that the payment screen is coming as a result of the chat and is clearly a part of the website/app ui. Showing modal boxes or pop ups is a bad idea in my opinion. The better way would be to ...



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