New answers tagged

1

What you could do is creating a customer journey map of the current situation and of the desired outcome. Implement changes and do research after appropriate amount of time. (usability testing or interviewing, whatever suits your situation best) Create a customer journey of the new situation so you can visually compare the three situations. Is there ...


1

Assuming that you haven't already done so, it would be important to go back to the data and look at the information architecture to take time and document the structure and relationships between entities. This will form the basis for the 'what is' state of things at the, then you need to do the same for the 'to be' state of the future system and map the ...



Top 50 recent answers are included