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First off, take a breather my friend! I have recommendations for you. Firstly, identify the market. Who are they selling to? The demographic, the age, novice users or not, gender, etc. Figure out who they are. From that, build your personas (ex: "John doe is a middle aged man who rarely has time to check his desktop computer, and that's why he's always on ...


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For a UX newbie you already have the right mindset. Don't do a complete makeover when the website or application is not working as well as expected, but try changing small things first. From your question I get the feeling there is even some anxiety for performing any usability tests and such. Sure this is fueled by inexperience, but it might also be fueled ...


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You could always use UsabilityHub. Here's what their customers have to say:


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Use known processes There are lots of different routes through a UX project, some more popular than others. I'd suggest you research a few different strategies and pick one that sounds feasible. Here's a really quick (not too many steps) example: Create some personas, in this case maybe no more than 3 (1 may even do for now). see here for more info ...


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The craziest thing about starting in UX is that it isn't always about your opinion but about proven methods. For example - the hamburger menu. The hamburger menu is now starting to show up on desktop sites because some designers prefer it/they like it better. However, hamburger menus generally perform poorly in testing. So for your site, start doing some ...



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