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26

You need to show the account balance when it is zero. If a user is using the account balance feature then they're going to get really confused if it disappears entirely. They have no way of knowing that account balance is temporarily hidden just because it dropped to zero. They are going to spend some time hunting for their account balance and get ...


9

Show it if it's ever been nonzero. There are two competing considerations: don't hide valuable information from the user, but don't overwhelm new users with information that they are unlikely to understand. Putting these together reveals a third option: show the account balance if and only if it has ever been nonzero. This way, you progressively reveal ...


3

Ideally you could provide me exactly what I need without any input. This is, of course, impossible to do with various types of users all wanting different things. The reality is some businesses just have a lot of content that needs to be accessed at different times by different people so here are some things to keep in mind as you redesign your portal ...


2

The two alternatives you've mentioned: Summary pages Windows-style drop downs An alternative that I've come up with is almost a combination of those two. Instead of an icon-based dashboard, I've come up with a windowed dashboard: Each window could list the various sites as links or buttons, with hierarchical links displayed as nested items: The ...


1

I'd treat the entire graphs as buttons, something like this: this way, you provide some degree of information to the user and make your element the trigger of an action, saving space as well as steps in your process. Of course you would need to test, but I think this approach will greatly reduce any cognitive dissonance by adding a quick eye scan ...


1

I was confronted with this challenge recently as well. There is a desire to have a "cool" portal page with lots of vaguely relevant icons leading to specific functional areas of the app. The trouble is, the whole thing feels forced. And if your app suite (or set of views and activities) gets very deep, the portal has a tendency to be either too shallow or ...



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