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I have encountered similar psychology. It seems users have a natural propensity to jump right into designing and customizing to their "needs," without regard to solving the problem or meeting goals. In my experience with doing microsites for internal groups in large organizations, users tend to think they are part of designing a website. However, this is ...


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Let's split the problem: users can ask for design customization, and interface elements customization (like MS Word in the late nineties, see what I mean?). From my point of view, the former is one the most normal and legitimate needs of human beings. People like to have their own look, but this doesn't mean that you should give full customization power ...


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Allowing users to customise their site is a great thing. However, they are probably not designers and you should keep control over that. You could offer them to choose between several layout and then set it up by choosing a pair of fonts and a swatch. They would feel in control, customise their site as they want to with a nice result. Marjan's comment is ...



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