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Your industry or company may define any regulatory or other requirements you must be able to support, such as requiring a user's permission before you can log in as them. But speaking from a technical perspective, having built several systems like this before, here are some features that I have found helpful: Ability to log in as a customer is a controlled ...


Simple Solution: Put a link to the FAQ somewhere visible. Or maybe include links to the FAQ wherever it's mentioned. I actually want to read this thing before asking a question, and if I have to go to Google and search "UX stackexchange faq" there's an issue. Also, still haven't found it yet.

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