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I used as an Assistant for a startup that basically functioned as a Call Center but the agents didn't call, but texted the people who needed help. Here, there were a lot of questions that were repeated and agents required help frequently. For the start, there was a single help button which was based on FAQs which had a list of topics one could select/...


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as per my understanding you should go for second option. Because as per recent trends mobile app should have minimalist button. Because too many buttons confused the user. So it's better to give one button and then give categories or list of topics on which they want help.



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