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Accepting the question as stated I came up with the following design for the three types of help Manual - not UI Inline UI specific help One tutorial The manual stands on it's own and has chapters. Inline the instructions just describe the the button like IncFam means Include Family. For when users enter syntax we also describe the syntax ...


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Here is a brief of the help strategy that we implemented, and it significantly improved the measured System Usability Score. Help should be about the domain. If help veers into "how do I use the system" it is doing the wrong thing. This is just an indicator that there is a UX problem that needs to be fixed. Removed 30% of help and 50+ screenshots that were ...


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Since there's no images or mockups I'm not 100% sure what you are asking, but I'll try to answer. Is it too complex? For starters, if the application is so complex that users need to have multiple inline helpers, it could be a major turn-off for them. Imagine entering an elevator and being handed a book on how to control the speed and acceleration by ...



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