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Yes, if you are actually going to read the feedback If you are prepared to read the feedback, it's always good to allow users to submit optional feedback. A common layout for this is: This requires users to select a category, but allows them to also write comments optionally. Note that if you do this, you should actually try to read the comments, ...
Yes, that would be best to provide with one step deeper. One of solution could be when the user is about to submit the category you could give two button report or report with context for example and when user click the report with context button you just popup a text box let the user fill it and now a simple submit button.
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